Check-In and Check-Out Times
Universal Cabana Bay Beach Resort check-in is at 4 pm, and check-out is at 11 am.

You can check in by:

• Visiting the front desk upon arrival.
• Using the Universal Orlando Resort App for mobile check-in (available if you booked directly through Universal Orlando or Universal Parks & Resorts Vacations and linked your reservation to your Universal Account).

• Using your in-room TV or in-room tablet.
• Using the Chat Your Service feature.
• Using the Universal Orlando Resort App for mobile check-out (available only if you linked your reservation to your Universal Account and completed mobile check-in).
• Visiting the front desk.

• American Express^®
• Diners Club International^®
• Discover^®/NOVUS
• Japanese Credit Bureau (JCB)
• MasterCard^®
• Visa^®

Transportation
Prime Value hotels offer complimentary shuttle bus transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal’s Islands of Adventure theme parks. Universal’s Volcano Bay is accessible from the Prime Value hotels via a dedicated walking path only. Walking paths also connect the Prime Value hotels to Universal CityWalk, Universal Studios Florida, Universal’s Islands of Adventure and the other Universal hotels.

Airport Transportation
Universal's SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service
The Avis desk is located in the hotel lobby and is open seven days a week from 8 am – 6 pm. To make a reservation^††, call (407) 503-6156.

Overnight Guest Parking
Self parking, $26^* plus tax per night, per vehicle.
Rates are subject to change without notice.

Day Guest Parking
Self Parking: $53^*
Under 30 minutes: Complimentary
30 minutes or more: $53^* plus tax per day, per vehicle

^*Rates are subject to change without notice.

Guests With Disabilities
All resort hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Accessibility Features:

• Closed-caption television
• Closets with rods 48" high
• Doors with peepholes 3' 6" from the floor
• Entry doors 36" wide
• Roll-in shower stall with adjustable shower head; or combination shower/tub with adjustable shower head, tub seat and hand bar
• Smoke detector with light
• Toilets with hand bar

• All entrances to individual guest rooms include the room number in braille
• Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room

• For guests who need to rent a mobility scooter during their stay, we have four preferred vendors allowed to deliver equipment on hotel property.
• The preferred vendors are listed below. Please be aware that no other companies are allowed to deliver mobility scooters on hotel property.
  
  
  • Buena Vista Rentals
  • BP Mobility
  • Scooter Bug
  • Apple Scooter

Complimentary cribs are available upon request.

Extra Person Charge

• An additional charge of $20 per extra adult applies for more than 2 adult guests per room.

For your safety and enjoyment of Universal Orlando Hotels, please note the following:

Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels.

Click here to view all Universal Orlando Resort^™ policies & restrictions.

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando Resort hotel. There must be at least one person in the reserved room who is 21 years of age or older.

Modifying Your Reservation
Reservation name changes are not allowed and, if necessary, the reservation will need to be canceled and resubmitted. Changes to reservation are subject to availability and rates applicable at the time. To retrieve your reservation, click here.

Special Rate Code Requirements
Guests booking under special rate codes, including Florida Resident, Annual Passholder, Military, and Travel Advisor rates must present valid corresponding identification at check-in. Without identification, rates will be updated to reflect prevailing flexible rates. The flexible rate is the lowest published non-discounted double occupancy room rate, before tax, offered on a given night.

Room Reservation Limit
Room reservation limit of 8 rooms per guest for the same arrival date and/or departure date. If more rooms are needed, please contact our Group Sales Department at 407-224-8497.

Pet Policy
Universal Cabana Bay Beach Resort does not allow pets but if you want to bring your furry friend, Loews Portofino Bay Hotel, Hard Rock Hotel^®, Loews Sapphire Falls Resort and Loews Royal Pacific Resort all allow pets for a fee of $150^†††.

Smoking Policy
All of our resort hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy
While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720.

Travel Agents
Universal Orlando Resort has a variety of booking options for travel agents. For more information, visit our Universal Travel Agents website or call (800) 331-3134.

Meeting Planners And Groups
Universal Orlando Resort Meetings And Events offers meeting planners a multitude of exciting options. For more information, visit our Universal Orlando Resort Meetings And Events website or call (888) 331-9108.

Florida Green Lodging Certification
Universal Cabana Bay Beach Resort is a certified member of the Florida Green Lodging program. This hotel reduces waste, conserves natural resources, and prevents pollution by using cost-saving “green” practices such as:

• Education and communication for team members and guests
• Food donation or composting
• Linen and towel re-use
• Recycling bins in common areas, guest room newspaper recycling
• Reducing energy and resource consumption
• Using biodegradable or recycled products

Overall Resort

• AAA Three Diamond Award Winner – 2014 - 2015
• Booking.com Award of Excellence - 2014
• Family Vacation Critic Favorite – 2014 - 2016
• TripAdvisor Certificate of Excellence – 2015
• MLT Vacations – Quality Assurance Award – 2015
• Virgin Holiday; Best Family Hotel Gold Award – 2015, 2016
• Conde Nast Traveler – Top Resorts in Florida (Central) – 2016
• Meetings News Magazine – Planners’ Choice Award for 2016
• Virgin Holidays, Best Family Hotel Gold Award; 2015-2016

Universal Orlando Cabana Bay Beach Resort strives to meet the needs of its guests with disabilities. Please contact the hotel if you have any special requests relating to your disability or need any additional accessibility information about the resort’s facilities and services.

The following areas are accessible:

• Public entrance
• Route from the hotel’s public entrance to the registration area
• Route from the hotel’s public entrance to the accessible guestrooms
• Route from the hotel’s public entrance to the restaurants
• Route from the hotel’s public entrance to retail locations
• Route from the hotel’s public entrance to arcade
• Route from the hotel’s public entrance to bowling alley
• Route from the hotel’s public entrance to the exercise facilities
• Route from the hotel’s public entrance to the swimming pools
• Route from the hotel’s public entrance to the Courtyard Cabanas
• Registration desk (e.g. lowered counter provided)
• Concierge desk (e.g. lowered counter provided)
• Public restrooms
• Accessible parking spaces for cars in the self-parking facility
• Accessible parking spaces for vans in the self-parking facility
• Restaurants (e.g. accessible tables provided)
• Exercise facility
• Swimming pools (pool lifts provided)

• Mobility Accessible Poolside Family Suite, w/roll-in shower- Exterior Entry
• Mobility/Hearing Accessible Poolside Family Suite, w/roll-in shower - Exterior Entry
• Mobility Accessible Poolside Family Suite, w/transfer shower - Exterior Entry
• Mobility Accessible Poolside Family Suite, w/ADA tub - Exterior Entry
• Hearing Accessible Poolside Family Suite - Exterior Entry
• Mobility Accessible Family Suite, w/roll-in shower- Exterior Entry
• Mobility Accessible Family Suite, w/ADA tub - Exterior Entry
• Hearing Accessible Family Suite - Exterior Entry
• Mobility/Hearing Accessible Poolside Standard Room, w/roll-in shower
• Mobility Accessible Poolside Standard Room, w/roll-in shower
• Mobility Accessible Poolside Standard Room, w/ ADA tub
• Hearing Accessible Poolside Standard Room
• Mobility Accessible Standard Room, w/roll-in shower
• Mobility/Hearing Accessible Standard Room, w/ADA tub
• Mobility Accessible Standard Room, w/ADA tub
• Hearing Accessible Standard Room
• Mobility Accessible Poolside Family Suite, w/roll-in shower - Interior Entry
• Mobility Accessible Poolside Family Suite, w/ADA tub - Interior Entry
• Hearing Accessible Poolside Family Suite - Interior Entry
• Mobility Accessible Family Suite, w/roll-in shower - Interior Entry
• Mobility Accessible Family Suite, w/ADA tub - Interior Entry
• Hearing Accessible Family Suite - Interior Entry
• Mobility Accessible Volcano Bay View Standard Room, w/ADA tub
• Mobility/Hearing Accessible Volcano Bay View Standard Room, w/ADA tub
• Hearing Accessible Volcano Bay View Standard Room
• Mobility Accessible Volcano Bay View 2-Bedroom Suite, w/roll-in shower

• Grab bars on the side and rear wall of toilet
• Bed with an open frame that allows the passage of lift devices
• Toilet with a seat height of 17”-19”

• Accessible guest rooms with mobility features have doorways that provide 32” of clear width
• Wheelchair accessible guest transportation
• Hotel has TTY for guest use
• Assistive listening devices for meetings upon request
• Guest room TVs have closed captioning or closed caption decoders provided
• Service animals are welcome
• Signage for permanent rooms and spaces have Braille and tactile characters
• Elevators have audio floor indicators
• Hotel employees will read printed/visual information to guests who are blind/low vision and provide verbal directions to locations on the Hotel property