Contact Us

Please note that wait times may be extended due to high call volume.

The Universal Orlando Resort Guest Contact Center is available:

• Monday – Friday: 7:30am EST - 11pm EST
• Saturday – Sunday: 7:30am EST – 10pm EST

Our social media engagement center connects with guests in real time daily from 7am – 10pm. Feel free to tweet us or Facebook Message us your questions before you arrive, as well as while you’re here.

Twitter:

• Have a question about your visit? Reach out to us by sending your tweets to @UniversalORL using #AskUniversal.
• Did a Team Member help make your visit an epic one? Shout them out by using #UOFistBump!
• Do not include any personal info.

• Visit our Universal Orlando Resort Facebook Page and click Send Message to engage with us.
• Are you a Universal Orlando Passholder? Follow our UOAP Facebook Page for the latest Passholder news and updates.

For any other questions or for inquires regarding Universal Orlando Resort, please contact Guest Services:

Business Address
Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610

Main Number
(407) 224-4233
(Hours are 8:30 am - 7:00 pm EST, 7 days a week.)

Toll Free Number
(877) 589-4783
(Hours are 8:30 am - 7:00 pm EST, 7 days a week.)
For Guests from the United Kingdom, you can call us toll-free* at (800) 756-3351.
*Other charges may apply based on phone provider

Universal Orlando Resort Corporate offices, theme parks and hotels are located at the following addresses:

Corporate Offices
Universal Orlando Resort
1000 Universal Studios Plaza
Orlando, Florida 32819-7610

Theme Parks And CityWalk Parking Garage
6000 Universal Boulevard
Orlando, FL 32819

Universal Orlando's resort hotels are located at the following addresses:

Universal's Aventura Hotel
6725 Adventure Way
Orlando, FL 32819
Phone: (407) 503-6000

Loews Portofino Bay Hotel
5601 Universal Blvd
Orlando, FL 32819
Phone: (407) 503-1000

Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Phone: (407) 503-3000

Loews Sapphire Falls Resort
6601 Adventure Way
Orlando, FL 32819
Phone: (407) 503-5000

Hard Rock Hotel^®
5800 Universal Blvd.
Orlando, FL 32819
Phone:(407) 503-ROCK (2000)

Universal's Cabana Bay Beach Resort
6550 Adventure Way
Orlando, FL 32819
Phone: (407) 503-4000

Universal's Endless Summer Resort - Surfside Inn and Suites
7000 Universal Blvd.
Orlando, FL 32819
Phone: (407) 503-7000

Universal's Endless Summer Resort - Dockside Inn and Suites
7125 Universal Blvd.
Orlando, FL 32819
Phone: (407) 503-8000

You can find out what's currently in production on the Universal Studios Florida Production Group website. You can also visit the Studio Audience Center located to the right of the main entrance turnstiles to Universal Studios Florida, or call (407) 224-6000.

Boomerang, a third party provider, handles Lost and Found for Universal Orlando Resort.

Once you have completed the Lost Item Report, you will receive a notification indicating the status of your lost item including if your item has been recovered, if the item is still being searched for, if more information about the item is required or if we were unable to locate the item.

For any questions, please call (407) 224-4233.