Making Things Work For Everyone
Get the latest accessibility information for guests with hearing disabilities, vision impairments, cognitive disabilities, and those using wheelchairs, prosthetics, oxygen tanks and service animals on the following tabs. Plus, you'll find information about accessibility features at Universal Orlando Resort hotels.
Guides for Safety and Accessibility
To see a list of requirements and accommodations, please see the Guide for Safety and Accessibility for each theme park.
Universal Studios Florida and Universal Islands of Adventure
Universal Volcano Bay
Universal Epic Universe
Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort.
Universal Studios Florida and Universal Islands of Adventure
Universal Volcano Bay
Universal Epic Universe
Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort.
Attraction Queue Accommodations
At Universal Orlando Resort, we provide both inclusive environments and accessible experiences for our Guests using wheelchairs and other assistive devices.
Universal Orlando provides reasonable accommodation to Guests whose disability prevents them from waiting for extended periods in attraction and haunted house queues. These accommodations are intended to provide equal access to theme park attractions and not to bypass other Guests waiting in the attraction or haunted house queue.
Standing in an attraction queue for long periods of time can sometimes make a visit challenging for a Guest with a disability. Each attraction is equipped with an Attraction Queue Re-Entry process which provides support for a Guest in need of an unexpected break that requires the exit of a queue. The Attraction Queue Re-Entry process allows one (1) Guest (or a Guest with a companion) to step out of an attraction queue for a brief period and rejoin their travel party when they are ready. The remaining members of the travel party must remain in the queue. Prior to exiting the queue, the Guest exiting should take note of their location so they can be found when the Guest returns. When the Guest (or Guest with a companion) is ready to rejoin, they will connect with a Team Member at the attraction entrance who will assist in reconnecting them with their travel party. Because each attraction’s queue is designed a little differently, the process for reuniting with the travel party will vary.
How the Attraction Queue Re-Entry Process works:
- If you require a short break from waiting in the attraction queue, you may exit at any time while your travel party remains in line.
- When you are ready to rejoin your travel party, check in with a Team Member located at the front of the attraction and they will assist you in reconnecting with your travel party.
- Note: Each attraction has a unique queue design, which means the process for reconnecting with your travel party may vary.
Guests are encouraged to request an attraction or haunted house queue accommodation prior to arriving at Universal Orlando by registering for an IBCCES Individual Accessibility Card (IAC) at AccessibilityCard.org within 30 days of their visit to the park or at least 48 hours before arrival. To allow for time for review and processing. The IAC registration consists of an online application that includes uploading necessary documentation. IBCCES does not require or ask Guests to disclose their medical or psychological diagnosis or condition. Once an IAC is issued, a Universal Destinations & Experiences Guest Accessibility Team Member will contact the cardholder to discuss the appropriate queue accommodation for the cardholder’s visit.
Guests who only need to use their mobility device do not need to apply for the IAC or an AAP as our attraction and haunted house queues are accessible at Universal Studios Florida, Islands of Adventure, and Universal Epic Universe. Guests visiting Volcano Bay should refer to the Volcano Bay Guide for Safety & Accessibility or contact the Universal Destinations & Experiences Guest Accessibility Team.
Note: An IAC does not guarantee a guest will receive a specific attraction and haunted house queue accommodation. The Universal Destinations and Experiences Guest Accessibility team will determine the appropriate queue accommodation based on the cardholder’s specific needs.
Guests who are unable to register in advance or have any other questions may contact the Universal Team at (407) 224-4233 or (833) 892-4365.
If a Guest is offered an Attractions Assistance Pass (AAP) as their accommodation, the AAP will be added to their Universal account and will be accessible via the Universal mobile app. If a Guest does not have a device that supports the Universal Orlando Resort App or chooses not to use it, they should visit Guest Services for an alternate accommodation method. If a Guest is offered an AAP as their accommodation and visits Universal Volcano Bay, they will need to visit Guest Services to receive a designated AAP wristband with a QR code linked to their AAP.
Note: Guests experiencing issues while using the AAP should visit Guest Services. Universal Orlando does not issue the IAC. Only IBCCES can issue the IAC.
Guests must have valid event admission to access attractions and haunted houses after regular park hours.
Additional Accessibility Information
For accessibility information not related to attraction queues, please refer to the other tabs on this page, the applicable Guide for Safety and Accessibility, the Sensory Guide for Guests with Cognitive Disabilities, or contact Guest Services.
For more information, visit our Frequently Asked Questions.
Parks, Attractions or Entertainment may close due to refurbishing, capacity, weather or special events; change operating hours; and otherwise change or be discontinued without notice and without liability to the owners of Universal Orlando Resort.
Guests Using Manual Wheelchairs And ECVs
Courtesy wheelchairs are available for guests who need assistance traveling from the parking areas to the rental locations at the front of the parks or guests visiting Universal CityWalk. At Universal Epic Universe, they can be found near accessible parking, and at Universal CityWalk, they're located adjacent to the first elevator bank on the third floor.
Wheelchairs are available to rent for $15 per day and signed rental contract. Regular Electric Convenience Vehicles (ECVs) are available to rent for $75 per day and Canopy ECVs are available to rent for $95 per day, both of which require a signed rental contract. Universal Orlando’s resort shuttles are equipped with a wheelchair lift to transport Guests to/from our on site hotels, CityWalk and Volcano Bay. Wheelchairs, ECV’s and other mobility devices must fit without being forced on lifts, ramps, and in designated wheelchair spaces. Once a guest maneuvers the wheelchair/mobility device into the designated space, the mobility devices must be securely fastened by the shuttle driver using the onboard restraints. Guests may remain in securely fastened wheelchairs, and guests may remain in securely fastened strollers-as-wheelchairs as long as the stroller is rated and labeled WC-19 for transportation purposes and has appropriate attachment points. Guests in ECV’s and other mobility devices must transfer to the shuttle seating.
Wheelchairs are available to rent for $15 per day and signed rental contract. Regular Electric Convenience Vehicles (ECVs) are available to rent for $75 per day and Canopy ECVs are available to rent for $95 per day, both of which require a signed rental contract. Universal Orlando’s resort shuttles are equipped with a wheelchair lift to transport Guests to/from our on site hotels, CityWalk and Volcano Bay. Wheelchairs, ECV’s and other mobility devices must fit without being forced on lifts, ramps, and in designated wheelchair spaces. Once a guest maneuvers the wheelchair/mobility device into the designated space, the mobility devices must be securely fastened by the shuttle driver using the onboard restraints. Guests may remain in securely fastened wheelchairs, and guests may remain in securely fastened strollers-as-wheelchairs as long as the stroller is rated and labeled WC-19 for transportation purposes and has appropriate attachment points. Guests in ECV’s and other mobility devices must transfer to the shuttle seating.
At most of our attractions, the queue experience is an important part of telling the story of the overall attraction experience. Although our attraction queues (with the exception of Hogwarts Express™) cannot accommodate Electric Convenience Vehicles (ECVs), all attraction queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers™ in Universal Islands of Adventure—see an Attractions Attendant for assistance). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. At most attractions, if you're capable of transferring to the ride vehicle seat either by yourself or with the assistance of someone in your party, you may transfer. To see a list of requirements and accommodations for all attractions, please speak with an attendant or see the Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).
In addition, there are certain attractions that are capable of allowing Guests to remain in their standard wheelchair, while other attractions have been designed to easily accommodate those transferring from their wheelchair to the ride vehicle. The see the list of attractions, please refer to the Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).
For your convenience, Universal Orlando Resort's shopping and dining venues are wheelchair accessible. Also, our stage shows and parades have reserved “Accessible Viewing” areas marked with the International Symbol of Accessibility. Please see an attendant for assistance.
All Universal Orlando hotels comply with accessibility requirements to ensure specially equipped guest rooms are available. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille.
Guest Room Accessible Features
- Entry doors are 32" wide
- Accessible peepholes
- Closets with rods at 48" high
- Toilets with grab bars
- Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar
- Closed-caption TV
- Smoke detector with light
Guests With Cognitive Disabilities
From high-speed attractions to energetic live shows to large walk-around characters, some of the entertainment offerings at Universal Orlando Resort’s theme parks may overstimulate the senses.
A Quiet Room is available at Universal Studios Florida, located at Health Services – Production Central at the front of the park. This room offers a quiet and low-stimulation space for Guests. It is equipped with rubber floor tiles, an activity wall panel, dimming lights, and two hiding tunnels.
A Quiet Room is available in Universal Epic Universe at the Family Care Center located adjacent to The Wizarding World of Harry Potter™ - Ministry of Magic™.
You will not be required to reserve the room; however, you must wait until the room is vacant to use. We encourage you to adhere to a thirty (30) minute time limit to ensure that other guests are able to access the room throughout the day.
Additionally, to help each guest and their families enjoy their time with us comfortably and safely, we’ve created a guide outlining what to expect in each theme park, including attraction information, areas with limited visitation or good viewing distractions, dining information, and other helpful resources.
Download the Planning Guide for Guests with Cognitive Disabilities
Guests With Prostheses
Any guests with prosthetic arms or hands will be required to ensure the limb is properly attached and be able to grasp the ride restraint on attractions where prosthetics are permitted. On attractions where prosthetic limbs must be removed, certain natural extremities are required to ride safely. For any questions, please ask an attraction attendant or visit Guest Services.
Attractions That Require Removal Of All Prosthetic Limbs
You must remove all prosthetic limbs before riding and still have the ability to (1) continuously brace with an upper natural extremity, (2) independently maintain yourself in an upright position while seated, and (3) when seated, both natural legs must extend to the edge of your seat or terminate below the knee at the following attractions:
Universal Islands of Adventure
- Pteranodon Flyers
- Jurassic World VelociCoaster
Universal Epic Universe
- Dragon Racer’s Rally
- Stardust Racers (when seated, both natural legs must, at minimum, terminate below the ankle)
Attractions That Require The Securing Of All Prosthetic Limbs
You must properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
Universal Islands of Adventure
- The Amazing Adventures of Spider-Man®
- The Cat in the Hat™
- Doctor Doom’s Fearfall®
- Dudley Do-Right’s Ripsaw Falls®
- Flight of the Hippogriff™
- Hagrid’s Magical Creatures Motorbike Adventure™
- Harry Potter and the Forbidden Journey™
- The High in the Sky Seuss Trolley Train Ride!™
- The Incredible Hulk Coaster®
- Jurassic Park River Adventure™
- One Fish, Two Fish, Red Fish, Blue Fish™
- Popeye & Bluto’s Bilge-Rat Barges®
- Skull Island: Reign of Kong™
- Storm Force Accelatron®
Universal Studios Florida
- Despicable Me Minion Mayhem™
- E.T. Adventure™
- Harry Potter and the Escape from Gringotts™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must terminate below the knee.)
- Kang & Kodos’ Twirl ‘n’ Hurl
- MEN IN BLACK™ Alien Attack™
- Race Through New York Starring Jimmy Fallon™
- Revenge of the Mummy™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat.)
- The Simpsons Ride™
- TRANSFORMERS: The Ride-3D
- Trolls Trollercoaster
Universal Epic Universe
- Curse of the Werewolf
- Hiccup’s Wing Gliders
- Mine-Cart Madness™
- Monster’s Unchained: The Frankenstein Experiment
Guests Using Pocket-sized Medical Devices
Guests with pocket sized medical devices such as insulin pumps, epinephrine auto injectors, inhalers, or other related pocket sized medical devices may be permitted if they can be secured with a zipper, button, velcro, or snap closure. As an alternative, Guests may be allowed to use their own hip pack or similar device with the above closures. No device or equipment can interfere with the ride restraint. Please see an Attractions Attendant for further information.
Guests wishing to experience Stardust Racers, Jurassic World VelociCoaster and The Incredible Hulk Coaster® will be required to pass through a metal detector as loose articles are strictly prohibited on these attractions.
In addition, certain attractions have lockers available to store select medical devices (epinephrine auto injectors, inhalers, etc.). Please see an Attractions Attendant for further information.
Guests Using Oxygen Tanks/Devices
Oxygen concentrators or other related portable medical devices may be permitted if they can be secured and not interfere with the ride restraint. Please see an Attraction Attendant for further information.
Due to the dramatic movement of the ride vehicles and certain special effects, oxygen tanks (including compressed and liquid) are only permitted at the following attractions:
Universal Islands of Adventure
- Camp Jurassic (except Pteranodon Flyers)
- Hogwarts™ Express – Hogsmeade™ Station
- If I Ran the Zoo™
- Jurassic Park Discovery Center™
- Me Ship, The Olive®
- Ollivanders™
Universal Studios Florida
- Animal Actors On Location!™
- Despicable Me Minion Mayhem™ (stationary seating)
- Hogwarts™Express – King’s Cross Station
- Ollivanders™
- The Bourne Stuntacular
- Universal Orlando’s Horror Make-Up Show™
- Illumination’s Villain-Con Minion Blast
Universal Epic Universe
- Astronomica
- Le Cirque Arcanus
- The Untrainable Dragon
- Viking Training Camp
Oxygen concentrators or other related devices may be allowed if they can be secured and not interfere with the ride restraint. Please see an attendant for specific requirements and accommodations at each attraction.
Guests With Hearing Disabilities
American Sign Language Interpreting
Interpreting services in American Sign Language may be requested at no charge for select in-park live action shows in Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe. Please email requests with a minimum of 14 days advance notice to SignLanguageServices@universalorlando.com. You will be contacted prior to your visit to confirm arrangements.
Open Captioning
Queue monitors with open captions are available at select attractions. For more information, check ride warning signs for availability, see an Attractions Attendant or view the Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).
Guests With Vision Disabilities
Large Print and Braille Scripts
The Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay) is available for loan in large print and embossed in Braille at the Guest Services Lobbies at Universal Studios, Islands of Adventure and Universal Epic Universe.
In addition, large print and Braille scripts outlining the dialogue for select in-park live actions shows are available for loan inside Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe at the following locations:
Universal Islands of Adventure
- If I Ran The Zoo
Universal Studios Florida
- Animal Actors On Location!™
- The Blue Brothers® Show
- The Bourne Stuntacular
- Universal Orlando’s Horror Make-up Show™
Universal Epic Universe
- Le Cirque Arcanus
- The Untrainable Dragon
White Canes
Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will store your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:
Universal Islands of Adventure
- Doctor Doom’s Fearfall®
- Flight of the Hippogriff™
- Harry Potter and the Forbidden Journey™
- Jurassic World VelociCoaster
- The Incredible Hulk Coaster®
- Pteranodon Flyers
- Skull Island: Reign of Kong
Universal Studios Florida
- E.T. Adventure™
- Harry Potter and the Escape from Gringott’s™
- MEN IN BLACK™ Alien Attack™
- Revenge of the Mummy™
- Illumination’s Villain-Con Minion Blast
Universal Epic Universe
- Constellation Carousel
- Curse of the Werewolf
- Dragon Racer’s Rally
- Harry Potter and the Battle at the Ministry™
- Hiccup's Wing Gliders
- Mine-Cart Madness™
- Monster's Unchained: The Frankenstein Experiment
- Stardust Racers
Guests With Service Animals
Trained Service Animals are welcome to Universal Orlando Resort. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. To help you make an informed decision about your service animal’s safety, each attraction has specific entry and boarding requirements, as well as portable kennels at certain attractions. Relief areas for your service animal are also available at select locations throughout the parks. For more information, please speak with an attendant or see the Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay). Kennel services are not available at Universal Orlando Resort, however select hotels are pet friendly.
