Check-In And Check-Out Times
Check-in is 4 pm, and check-out is 11 am. You may check out by television, phone, customer service e-mail, express check-out box available at the front desk or traditional check-out at the front desk.

Deposit Requirements
The credit card will be charged at time of booking and the deposit is equal to the first night’s room rate plus tax. Full cancellation policies apply.

Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Accepted Forms of Payment
The following major credit cards, as well as money orders and personal, certified and travel agency checks are accepted for deposits*:

• American Express^®
• Diners Club International^®
• Discover^®/NOVUS
• Japanese Credit Bureau (JCB)
• MasterCard^®
• Visa^®

Universal Orlando Transportation
Value hotels offer complimentary shuttle bus transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal’s Islands of Adventure theme parks. An additional dedicated bus route connects the Value hotels to Universal’s Volcano Bay water theme park.

Airport Transportation
Universal's SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service
Car rental is available in the hotel lobby. To make a reservation^††, call (407) 503-3156.

Overnight Guest Parking
Self parking, $26* plus tax per night, per vehicle.
Rates are subject to change without notice.

Day Guest Parking
Self Parking: $53*
Under 30 minutes: Complimentary
30 minutes or more: $53^* plus tax per day, per vehicle

RV Parking Price
$80* plus tax, per vehicle

*Rates subject to change without notice.

All hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially-equipped guest rooms, and restaurants are wheelchair accessible.

Sight And Hearing Impaired Features:
Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room.

Mobility Scooter Rentals:
For guests who need to rent a mobility scooter during their stay, we have four preferred vendors allowed to deliver equipment on hotel property.

The preferred vendors are listed below. Please be aware that no other companies are allowed to deliver mobility scooters on hotel property.

• Buena Vista Rentals
• BP Mobility
• Scooter Bug
• Apple Scooter

Extra Person Charge

• An additional charge of $15 per extra adult applies for more than 2 adult guests per room.

For your safety and enjoyment of Universal Orlando Hotels, please note the following:

Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels.

Click here to view all Universal Orlando Resort policies & restrictions.

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando. There must be at least one person in the reserved room who is 21 years of age or older.

Modifying Your Reservation
Reservation name changes are not allowed and, if necessary, the reservation will need to be canceled and resubmitted. Changes to reservation are subject to availability and rates applicable at the time. To retrieve your reservation, click here.

Special Rate Code Requirements
Guests booking under special rate codes, including Florida Resident, Annual Passholder, Military, and Travel Advisor rates must present valid corresponding identification at check-in. Without identification, rates will be updated to reflect prevailing flexible rates. The flexible rate is the lowest published non-discounted double occupancy room rate, before tax, offered on a given night.

Room Reservation Limit
Room reservation limit of 8 rooms per guest for the same arrival date and/or departure date. If more rooms are needed, please contact our Group Sales Department at 407-224-8497.

Pet Policy
This hotel does not allow pets but if you want to bring your furry friend, Loews Portofino Bay Hotel, Hard Rock Hotel^®, Loews Royal Pacific Resort and Loews Sapphire Falls Resort all allow pets for a fee of $150^†††.

Smoking Policy
All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy
While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can’t make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720.

Experiencing the other Universal Orlando Hotels
Guests of Universal Endless Summer Resort – Surfside Inn and Suites & Dockside Inn and Suites are encouraged to visit other hotels at Universal Orlando Resort to enjoy the sights and sounds, dine at select restaurants and attend special events. Please be aware that guests staying at our Value hotels are not permitted to access the pools or use poolside amenities at the Prime Value, Preferred and Premier hotels.

Travel Agents
Universal Orlando Resort has an online resource exclusively for travel professionals. You can find the latest news, access online training, download marketing materials and connect with other sales professionals, all in one centralized place. For more information, visit our Universal Partner Community website.

Meeting Planners And Groups
Universal Orlando Resort Meetings And Events offers meeting planners a multitude of exciting options. For more information, visit our Universal Orlando Resort Meetings And Events website or call (888) 331-9108.

Information and policies are subject to change without notice.