Frequently Asked Questions
How do I wear the TapuTapu wearable?
Volcano Bay's TapuTapu wearable is worn similarly to how one may wear a watch. The wearable may also be worn as a breakaway necklace using a lanyard, around an ankle, or on a belt or a swimsuit strap. It can also be snapped on itself so that it is easily hand carried. Some functionality of the TapuTapu wearable, such as vibration alerts, may be limited when not worn in direct contact with the skin. When arriving to Volcano Bay, guests requiring assistance should approach Guest Services for accommodations.
What material is used to make the TapuTapu wearable?
The TapuTapu wearable is made from a durable synthetic rubber similar to many consumer devices including sports watch bands, activity trackers and handles on kitchen utensils.
What radio frequency technology is used by the TapuTapu wearable?
The TapuTapu wearable utilizes active radiofrequency (RF) technology. It has been designed, tested and manufactured to comply with Federal Communications Commission (FCC) regulations and is similar to other common consumer devices such as mobile phones, personal computers and other wireless communications systems.
What are the health effects of the RF technology used in the TapuTapu wearable?
The levels of RF energy generated by the TapuTapu wearable are comparable to those found in common consumer devices such as mobile phones, personal computers and other wireless communications systems. For concerns, please consult a qualified medical professional.
I have a pacemaker, implantable cardioverter-defibrillator or other electronic medical device. Will the RF technology used by the TapuTapu wearable interfere with the operation of this device?
If you use any form of electronic medical device, we encourage you to consult your device manufacturer or a qualified medical professional.
What information will be transmitted by the TapuTapu wearable?
The TapuTapu wearable communicates with tap points and readers located throughout Universal Orlando's Volcano Bay. This information is used to personalize your experience and enhance guest service throughout our destination.
What personally identifiable information is stored on the TapuTapu wearable?
The TapuTapu wearable communicates with points and readers located throughout Universal's Volcano Bay. This allows us to personalize and enhance our guests experience while they are exploring the park. No personally identifiable information is stored on the TapuTapu wearable. The wearable is immediately disassociated from your guest account upon your return of the wearable at the park exit. Lost or missing wearables can be immediately placed on hold or completely disassociated by Guest Services or Concierge Hut Team Members.
