Universal Terra Luna Resort

Reservations
(888) 273-1311
Early Park Admission ^†
Valid theme park admission required, select attractions
Transportation
Shuttle Bus
Accessible Rooms
Available on request. Subject to availability

Chart Your Course at Universal Terra Luna Resort

Universal Terra Luna Resort was inspired by the thrill of exploring the unknown and pushing the limits of discovery. It's much more than your launchpad into amazing adventures and exclusive theme park benefits at the parks; it's also your landing zone for relaxation and recharging between the fun.

Universal Terra Luna Resort is located adjacent to Universal Epic Universe theme park. All of Universal Orlando's theme parks and Universal CityWalk are accessible via convenient and complimentary shuttles.

Inspired by the thrill of exploring the unknown, its ultra-modern and surreal design evokes visions of an entire solar system of colorful worlds, shifting and changing as they orbit their sun. And, it offers Universal hotels’ incredible service and exclusive theme park benefits.

Dine, Shop, Relax and Play

Your Launchpad & Landing Zone

A young family of four enjoying pizza in their hotel room at Universal Terra Luna Resort.

Standard Room – Double Queen

Step into a tranquil space that serves as your landing zone after a day of thrills in the parks, or just anytime you want to come back and chill for a bit before launching into your next adventure. With two queen beds, this room sleeps up to four.

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Dining at Universal Terra Luna Resort

Must be 21+ with valid photo ID to purchase and consume alcoholic beverages.

Omega Cafe and Market

It's easy to feed the gang at Omega Cafe and Market, where breakfast, lunch and dinner are available, featuring American classics like burgers, paninis, fried chicken and pastas.

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A young family sits around a table sharing a meal in the open-air Moonrise Bar at Universal Terra Luna Resort.

Moonrise Bar and Moonrise Grill

Moonrise Bar and Moonrise Grill is a full-service bar featuring rum drinks, beer, wine, and a separate grill with a menu full of poolside favorites like burgers, quesadillas, salads and more.

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Luna Bar

Luna Bar is the lobby bar featuring craft cocktails curated with unique ingredients. As well, all the classics, along with beer and wine, are available.

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Two women enjoying pizza and selfies in their Universal Stella Nova Resort hotel room with a galaxy themed wallpaper in the background.

Pizza Delivery

The drapes are drawn. It's time to relax. You’re in your most comfortable sleepwear. And suddenly, a pizza craving strikes. You know what to do. Pick up that phone and tell 'em what you need.

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Pools & Activities at Universal Terra Luna Resort

A young family of six play with a giant beach ball in the pool at Universal Terra Luna Resort.

By Sunlight or Moonlight, This Pool is Always Right

The resort features a zero-entry pool with a hot tub, lounge and table-top seating in the pool area and select outdoor games.

A child enjoys a game within Surfside Inn and Suites' game room.

Let's Play a Game

Your favorite games can be found in the hotel’s game room. Just purchase a game card and then let the games begin.

Stay Fit During Your Stay

A complimentary, state-of-the-art fitness center featuring a variety of strength and cardio equipment is available for use by hotel guests.

Guests shop at the Universal Studios store within the lobby of Surfside Inn and Suites.

The Store with More – Universal Studios Store

On the lobby level is the store with more. The Universal Studios Store has everything from towels to tees, toys to toiletries.

Information & Policies

Check-In and Check-Out Times
Universal Terra Luna Resort check-in is at 4 pm, and check-out is at 11 am.

You can check in by:

Visiting the front desk upon arrival.
Using the Universal Orlando Resort App for mobile check-in (available if you booked directly through Universal Orlando or Universal Parks & Resorts Vacations and linked your reservation to your Universal Account).

Note: We have a dedicated mobile check-in line at the front desk where you can pick up your room key cards.

You can check out by:

Using your in-room TV or in-room tablet.
Using the Chat Your Service feature.
Using the Universal Orlando Resort App for mobile check-out (available only if you linked your reservation to your Universal Account and completed mobile check-in).
Visiting the front desk.

Deposit Requirements
The credit card will be charged within five business days of the booking date, and the deposit is equal to the first night’s room rate plus tax. Arrivals within five days of booking will have their credit card charged upon hotel check-in. Full cancellation policies apply.

Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Accepted Forms of Payment
The following major credit cards, as well as money orders and personal, certified and travel agency checks are accepted for deposits*:

Visa^®
American Express^®
Diners Club International^®
Discover^®/NOVUS
Japanese Credit Bureau (JCB)
Mastercard^®

Hotel Taxes
Universal Orlando's resort hotels will include applicable taxes to be collected each night of your stay, and they are included as a percentage of the room charge.

Florida State Sales Tax: 6.5%
Orange County Occupancy Tax: 6%
Total Tax: 12.5%

Cancellation Policy
Six days or more prior to stay: full refund
Zero to five days prior to stay: cancellation fee of one night's room rate, plus tax
Please note, deposits are forfeited if you check out of the hotel prior to the check-out date.

Address And Phone Number
Universal Terra Luna Resort
5500 Epic Blvd.
Orlando, FL 32819

Reservations
Room Reservations: (888)273-1311

Lost And Found
If you believe you lost an item at Universal Terra Luna Resort, call the front-desk and ask for Lost And Found.

If you believe you lost your item inside one of our theme parks, click the link(s) listed below.
Universal Islands of Adventure: click here
Universal Studios Florida: click here
Universal Volcano Bay: click here

Transportation And Parking

Transportation
This hotel offers complimentary shuttle bus transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal Islands of Adventure theme parks. An additional dedicated bus route connects to Universal Volcano Bay water theme park.

Airport Transportation
Universal’s SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service
The Avis^® car rental desk is located in the hotel lobby and is open seven days a week from 8 am – 6 pm.

Overnight Guest Parking
Self parking, $30^* plus tax per night, per vehicle.
Rates are subject to change without notice.

Day Guest Parking
Self Parking: $65^*
Under 30 minutes: Complimentary
30 minutes or more: $65^* plus tax per day, per vehicle

^*Rates are subject to change without notice.

Guests With Disabilities

All resort hotels at Universal Orlando are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Accessibility Features:

Closed-caption television
Closets with rods 48" high
Doors with peepholes 3' 6" from the floor
Entry doors 34.5" wide
Roll-in shower stall with adjustable shower head; or combination shower/tub with adjustable shower head, tub seat and hand bar
Smoke detector with light
Toilets with hand bar

Sight And Hearing Impaired Features:

All entrances to individual guest rooms include the room number in braille
Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room

Mobility Scooter Rentals:
For guests who need to rent a mobility scooter during their stay, we have four preferred vendors allowed to deliver equipment on hotel property.

The preferred vendors are listed below. Please be aware that no other companies are allowed to deliver mobility scooters on hotel property.

Buena Vista Rentals
BP Mobility
Scooter Bug
Apple Scooter

Hotel Services

Complimentary cribs are available upon request.

Extra Person Charge

An additional charge of $20 per extra adult applies for more than 2 adult guests per room.

Laundry includes a coin-operated laundromat, open 9 am–6 pm, seven days per week.

Enjoy complimentary WiFi in each room and most common areas of the hotel, or upgrade to Premium Plus^^^ WiFi for optimal entertainment and business needs.

Mail Services
Guest can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort's mailing address, along with your name and arrival day for your reservation.

Please note that a $5 per package handling fee will apply to all packages that are received through the Luggage Service desk.

The hotel cannot accept groceries or any other perishables that are mailed to the hotel.

Hotel Policies

For your safety and enjoyment of Universal Orlando Hotels, please note the following: Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels. Click here to view all Universal Orlando Resort policies & restrictions.

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando Resort hotel. There must be at least one person in the reserved room who is 21 years of age or older. Guests with active Military IDs who are at least 17 years of age will be able to check in. The military member must be staying in the room and is only valid for one room.

Modifying Your Reservation
Reservation name changes are not allowed and, if necessary, the reservation will need to be canceled and resubmitted. Changes to reservation are subject to availability and rates applicable at the time. To retrieve your reservation, click here.

Special Rate Code Requirements
Guests booking under special rate codes, including Florida Resident, Annual Passholder, Military, and Travel Advisor rates must present valid corresponding identification at check-in. Without identification, rates will be updated to reflect prevailing flexible rates. The flexible rate is the lowest published non-discounted double occupancy room rate, before tax, offered on a given night.

Room Reservation Limit
Room reservation limit of 8 rooms per guest for the same arrival date and/or departure date. If more rooms are needed, please contact our Group Sales Department at 407-224-8497.

Pet Policy
Universal Terra Luna Resort does not allow pets but if you want to bring your furry friend, the following hotels allow pets for a fee of $150^†††: Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Royal Pacific Resort and Loews Sapphire Falls Resort.

Smoking Policy
All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy
While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720.

Extra Information

Travel Agents
Universal Orlando Resort has a variety of booking options for travel agents. For more information, visit our Universal Travel Agents website or call (888) 331-3134.

Meeting Planners And Groups
Universal Orlando Resort Meetings and Events offers meeting planners a multitude of exciting options. For more information, visit our Universal Orlando Resort Meetings And Events website or call (888) 331-9108.

Information and policies are subject to change without notice.

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