Check-In and Check-Out Times
Loews Portofino Bay Hotel check-in is at 4 pm, and check-out is at 11 am.

You can check in by:

• Visiting the front desk upon arrival.
• Using the Universal Orlando Resort App for mobile check-in (available if you booked directly through Universal Orlando or Universal Parks & Resorts Vacations and linked your reservation to your Universal Account).

• Using your in-room TV or in-room tablet.
• Using the Chat Your Service feature.
• Using the Universal Orlando Resort App for mobile check-out (available only if you linked your reservation to your Universal Account and completed mobile check-in).
• Visiting the front desk.

• American Express^®
• Diners Club International^®
• Discover^®/NOVUS
• Japanese Credit Bureau (JCB)
• MasterCard^®
• Visa^®

Transportation
Premier hotels offer complimentary shuttle bus and water taxi transportation to the hub at Universal CityWalk for access to Universal Studios Florida and Universal Islands of Adventure. An additional dedicated bus route connects the Premier hotels to Universal Volcano Bay water theme park. Walking paths connect the Premier hotels to Universal CityWalk, Universal Studios Florida, Universal Islands of Adventure and the other Universal hotels.

Airport Transportation
Universal's SuperStar Shuttle provides dedicated welcome service and transportation between Orlando International Airport and our spectacular Universal Orlando Resort Hotels (fees apply). Guests may inquire about booking this service by calling 800-823-4733 prior to their arrival at Orlando International Airport.

Rental Car Service
The Avis desk is located in the hotel lobby and is open seven days a week from 8 am – 6 pm. To make a reservation^††, call (407) 503-1156.

Overnight Guest Parking
Self parking: $36^* plus tax per night, per vehicle
Overnight Valet: $45^* plus tax per night, per vehicle

Day Guest Parking
Self Parking: $53^*
Under 30 minutes: Complimentary
30 minutes or more: $53^* plus tax, per vehicle
Valet: $56^* plus tax, per vehicle

^*Rates are subject to change without notice.

All hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Accessibility Features:

• Closed-caption television
• Closets with rods 48" high
• Doors with peepholes 3' 6" from the floor
• Entry doors 36" wide
• Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar
• Smoke detector with light
• Toilets with hand bar

• All entrances to individual guest rooms include room number in braille
• Hearing Impaired Kits (that include a TDD relay service) available from the front desk for use in any guest room

• Buena Vista Rentals - https://www.buenavistascooters.com/
• BP Mobility - https://www.bpmobility.com/
• Scooter Bug - http://www.scooterbugmobilityrentals.com/orlando.html
• Apple Scooter - https://www.applescooter.com/

Pack and plays are complimentary. Rollaways are available on a first-come, first-served basis through Star Service Hotline for $35 per day, plus 12.5% sales tax (one rollaway allowed per room).

Extra Person Charge
An additional charge of $55 + tax per extra adult applies for more than 2 adult guests per room. Maximum occupancies may require a rollaway at an additional fee plus tax per day. Only one rollaway is allowed per room. Available on a first come first serve basis.

Microwaves are available on a first-come, first-served basis through Star Service Hotline for $15 each per day, plus 12.5% sales tax (one microwave allowed per room).

Call Star Service for anything to make your stay more comfortable. From a special amenity to a tooth brush, just pick up your room phone for any requests.

Enjoy complimentary^*** WiFi in each room and most common areas of the hotel, or upgrade to Premium Plus^{^^^} WiFi for optimal entertainment and business needs.

Laundry services include a credit card laundromat, dry cleaning, quick pressing and shoe shine; 9 am–6 pm, seven days per week. Express or same day service is available.

Business Center
Business center services include computers with internet available for use, faxing and copying services, and packaging and mail services. The front desk will handle any after-hours requests. Hours subject to change and services may vary by location. Prices, dates, time and benefits are subject to change without notice. Fees apply. Contact the concierge for more details.

Hours Of Operation
Monday-Friday 7 AM-5:30 PM, Closed Saturday-Sunday

Mail Services
Guest can receive mail throughout their stay. If you intend to receive mail during your stay, please be sure to include the resort's mailing address, along with your name and arrival day for your reservation.

Please note that package handling fees will apply to all packages that are received through the Luggage Service desk. Call for more information. The hotel cannot accept groceries or any other perishables that are mailed to the resort.

For your safety and enjoyment of Universal Orlando Hotels, please note the following:

Guests are not permitted to have any type of explosive, weapon, item that can be used as a weapon or has the appearance of a weapon, illegal items or substances within Universal Orlando Hotels. This includes guest rooms and public areas within all resort hotels.

Click here to view all Universal Orlando Resort policies & restrictions.

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in to book a room at any Universal Orlando^™ hotel. There must be at least one person in the reserved room who is 21 years of age or older. Guests with active Military IDs who are at least 17 years of age will be able to check-in. The military member must be staying in the room and is only valid for one room.

Modifying Your Reservation
Reservation name changes are not allowed and, if necessary, the reservation will need to be canceled and resubmitted. Changes to reservation are subject to availability and rates applicable at the time. To retrieve your reservation, click here.

Special Rate Code Requirements
Guests booking under special rate codes, including Florida Resident, Annual Passholder, Military, and Travel Advisor rates must present valid corresponding identification at check-in. Without identification, rates will be updated to reflect prevailing flexible rates. The flexible rate is the lowest published non-discounted double occupancy room rate, before tax, offered on a given night.

Room Reservation Limit
Room reservation limit of 8 rooms per guest for the same arrival date and/or departure date. If more rooms are needed, please contact our Group Sales Department at 407-224-8497.

Pet Policy
Special treatment for your furry friends begins at check-in. You'll receive a pet bowl and tag, welcome treat, local dog-walking routes and area pet services such as vets, pet shops, groomers and more.

Pets are permitted for a $150 fee^††† in a pet-friendly room category (if you book a non-pet room, you’ll be re-assigned one upon arrival) with no more than two pets in any one guest room. Please make arrangements with housekeeping for daily room cleaning during your stay. Dogs may be walked in designated places and are not allowed at pool, lounge or restaurant areas. Should your pet’s behavior result in guest complaints, you may be asked to board your pet in an outside shelter. You must bring proof of your pet’s up-to-date vaccinations, as well as current records from a licensed veterinarian. Pet-friendly rooms include Garden View and Bay View Guest Rooms.

Please note that Club level rooms do not participate in this program. For the complete Loews Loves Pets Policy, click here.

Smoking Policy
All of our hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy
While an incredible vacation awaits at Universal Orlando Resort, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720.

On-Call Amenities
With everything from special pillows to night lights, the Home Sweet Loews menu is available to make your stay more comfortable. Whether you forget something or prefer special items in your room, you’ll feel right at home.

Travel Agents
Universal Orlando Resort has a variety of booking options for travel agents. For more information, visit our Universal Travel Agents website or call (800) 331-3134.

Meeting Planners And Groups
Universal Orlando Resort Meetings And Events offers meeting planners a multitude of exciting options. For more information, visit our Universal Orlando Meetings And Events website or call (888) 331-9108.

If your group is booked at one of the Loews Hotels at the resort and you need to make a reservation, please call (866) 360-7395.

Florida Green Lodging Certification
Loews Portofino Bay Hotel is a certified member of the Florida Green Lodging program. This on-site hotel reduces waste, conserves natural resources and prevents pollution by using cost-saving “green” practices such as:

• Education and communication for team members and guests
• Food donation or composting
• Linen and towel re-use
• Recycling bins in common areas, guest room newspaper recycling
• Reducing energy and resource consumption
• Using biodegradable or recycled products

Overall Resort

• AAA, Four Diamond Award; 2000–2016
• TripAdvisor
  • Award of Excellence – 2014, 2015
  • Green Leaders Silver Level – 2014, 2015
• Booking.com Guest Review Awards – Rated 8.8/10 – 2016
• Corporate & Incentive Travel Magazine's Award of Excellence
• Condé Nast Traveler®, Readers’ Choice Top 40 Resorts in Florida; 2012–2013
• Condé Nast Traveler Magazine
  • Readers’ Choice Award – Top 25 Resorts in Florida (Gulf & Central) – 2015
• Top Resorts in Florida (Central) – 2016

• Delta Vacations Quality Assurance Award – 2016
• Family Vacation Critic Favorite – 2014 – 2016
• Fido’s Favorite Award Winner – 2016
• Holiday Check – Rated 5.5/6 – 2016
• Hotels.com – Rated 4.5/5 – 2016
• MLT Vacations Quality Assurance Award – 2015
• ThemeParkInsider.com, World's Best Theme Park Hotel; 2013
• U.S. News & World Report, Best Hotels in Florida; 2015
• U.S. News & World Report, Best Hotels in the U.S.A.; 2013

• Corporate & Incentive Travel Magazine Award of Excellence
  • 2000 – 2016
• ConventionSouth, Readers’ Choice Awards Honorable Mention; 2013
• Cvent – Most Popular Meeting Resorts in North America and the Caribbean
  • 2014 - 2015
• Insurance & Financial Meetings Management Magazine World Class Award
  • 2002 - 2014

• Yelp – “People Love Us On Yelp” Award – 2015
• TripAdvisor.com, Certificate of Excellence – Sal’s Market Deli; 2014
• Wine Spectator, Award of Excellence – Mama Della’s Ristorante^SM; 2014 and 2015
• Zagat Award - Mama Della's Ristorante^SM; 2014
• OpenTable.com, Best Restaurant Diners Choice; 2014