Are you a Florida Resident?
Click Here
1. I'm Visiting Universal Orlando For:
2 Days
4 Days
3 Days
2 Days
1 Day
Visiting more than 4 days?
An annual pass is your best value.
2. I'm Bringing:
(Ages 3-9)
What's Your Florida Zip Code?
* Please enter a valid Florida Zip Code
Hours & Information
  • IconLink - Guest Services      

    Contact Us

    Guest Services and other helpful information
Universal Orlando® Resort

Let’s get down to it. You’re excited and raring to go on what will undoubtedly be your family’s best vacation ever! We at Universal Orlando® Resort can’t wait to meet you all, and wish the best of times for you to come. To ensure the frowns stay upside down, here’s a checklist we’ve put together for you.

Travel Tips

Here are a few suggestions to help you get the most out of your Universal Orlando visit.

  • Purchase a multi-day ticket – We’ve got two amazing theme parks full of thrills and excitement. You’ll want to spend at least a full day at Universal Studios®, where you can experience the wild and hilarious The Simpsons Ride®, take your music for a rideSM on Hollywood Rip Ride Rockit®, and zap aliens on Men in Black™ Alien Attack™. Over at Universal’s Islands of Adventure spend a day, swing high above the streets on the Amazing Adventures of Spider-Man®, plunge down an 85 ft. drop as your escape the jaws of a T-Rex on Jurassic Park River Adventure® and fly along side Harry Potter™ on Harry Potter and the Forbidden Journey™.

  • Add park-to-park access – If you only have one day purchase a ticket with park-to-park access to experience the best of both Universal Studios® and Universal’s Islands of Adventure®.

  • The Wizarding World of Harry Potter™ – We recommend you visit The Wizarding World of Harry Potter early in the day to avoid the largest crowds. On certain days the park may institute a Return Time Ticket system enabling you to pick up a free ticket in the park to gain entry to The Wizarding World of Harry Potter later in the day.

  • Dress for the Weather – It may be Florida, but it can still get chilly in January and February. Check Orlando’s weather forecast online before you make your trip. Even if it’s warm during the day, nighttime temperatures can drop significantly.


  • Comfortable shoes. These are a must! You'll be doing a lot of walking around the theme parks, and you could be on your feet quite a bit more than you may anticipate. For this reason, we do not recommend wearing flip-flops or heeled shoes to the parks.

  • Dress shoes. For the fashion-conscious, stylish shoes will come in handy if you plan on dining at one of our upscale restaurants, such as Emeril's® Restaurant Orlando or hitting the nightclubs at CityWalk®.

  • Sunscreen. They don't call Florida the Sunshine State for nothing! It doesn't take long to get sunburned. Make sure to cover up!

  • Sunglasses. Great for two reasons: you'll look like a movie star, and you'll protect your eyes from the bright sun.

  • Baseball cap or wide brimmed hat. Hats will help to shield your eyes and face from the Florida sun. This is especially essential for men with bald or shaved heads. Remember to take your hat off on our thrill rides, though!

  • Swimwear. You'll definitely want to cool off in the pool while you're in Orlando. You may also want to bring your bathing suit or a change of clothing when you come to Universal Orlando's theme parks. Some of the water rides, particularly in Universal's Islands of Adventure, will get you quite soaked. There are rental lockers where you can store your clothes. Some people even wear their swimwear underneath their outer clothes, and strip down to their bathing suits before boarding the water rides.

  • Jacket or sweatshirt. Believe it or not, it can actually get pretty chilly in Florida. Between December and February, the temperature can fluctuate from week to week between T-shirt warmth and winter coat cold. Be sure to consult your newspaper, television, or the internet before your trip to determine the weather forecast for the entire length of your stay, especially if you’re visiting in the winter.

  • Backpacks and shoulder bags. A small, soft-sided bag is always handy to have with you when exploring the parks. Please be advised that your bag will be inspected by Security before you enter the theme parks, and you may have to check it in a rental locker before boarding certain thrill rides and roller coasters. We recommend that you pack only basic essentials and leave valuable items at home or in your hotel safe.

  • Wet wipes. These are a good idea if you’re traveling with kids, especially if they're going to be snacking.

  • Camera with batteries, plenty of film or extra memory cards. Expect to take lots of photographs during your visit.

  • And most important, don't forget to bring any essential medications you or your family will need during your stay! You can stop by Health Services at each park for assistance with storing your daily medication.

We offer a variety of fresh, delicious food for our guests to enjoy at restaurants and concession stands throughout our resort; however, we understand that guests may need to bring outside food and drink into our parks. Please note the following guidelines for bringing food and drink into our parks:

Acceptable items:

  • Bottled water
  • Small snacks that do not require heating
  • Any food required for medical purposes and medically–indicated nutritional supplements
  • Any food required for special dietary needs
  • Baby food/baby formula
  • Soft-sided insulated bags no larger than 8.5" wide x 6" high x 6" deep

Prohibited items:

  • Picnic lunches
  • Food that requires heating or refrigeration
  • Alcohol and glass containers
  • Hard-sided coolers
  • Soft-sided coolers larger than 8.5" wide x 6" high x 6" deep
  • Coolers, suitcases, and bags with wheels
  • Folding chairs
Please be advised that all bags and personal items are subject to inspection.