At Universal Orlando Resort, we provide both inclusive environments and accessible experiences for our Guests using wheelchairs and other assistive devices.

Universal Orlando provides reasonable accommodation to Guests whose disability prevents them from waiting for extended periods in attraction and haunted house queues. These accommodations are intended to provide equal access to theme park attractions and not to bypass other Guests waiting in the attraction or haunted house queue.

Standing in an attraction queue for long periods of time can sometimes make a visit challenging for a Guest with a disability. Each attraction is equipped with an Attraction Queue Re-Entry process which provides support for a Guest in need of an unexpected break that requires the exit of a queue. The Attraction Queue Re-Entry process allows one (1) Guest (or a Guest with a companion) to step out of an attraction queue for a brief period and rejoin their travel party when they are ready. The remaining members of the travel party must remain in the queue. Prior to exiting the queue, the Guest exiting should take note of their location so they can be found when the Guest returns. When the Guest (or Guest with a companion) is ready to rejoin, they will connect with a Team Member at the attraction entrance who will assist in reconnecting them with their travel party. Because each attraction’s queue is designed a little differently, the process for reuniting with the travel party will vary.

How the Attraction Queue Re-Entry Process works:

1. If you require a short break from waiting in the attraction queue, you may exit at any time while your travel party remains in line.
2. When you are ready to rejoin your travel party, check in with a Team Member located at the front of the attraction and they will assist you in reconnecting with your travel party.
• Note: Each attraction has a unique queue design, which means the process for reconnecting with your travel party may vary.

At most of our attractions, the queue experience is an important part of telling the story of the overall attraction experience. Although our attraction queues (with the exception of Hogwarts Express™) cannot accommodate Electric Convenience Vehicles (ECVs), all attraction queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers™ in Universal Islands of Adventure—see an Attractions Attendant for assistance). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. At most attractions, if you're capable of transferring to the ride vehicle seat either by yourself or with the assistance of someone in your party, you may transfer. To see a list of requirements and accommodations for all attractions, please speak with an attendant or see the Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).

In addition, there are certain attractions that are capable of allowing Guests to remain in their standard wheelchair, while other attractions have been designed to easily accommodate those transferring from their wheelchair to the ride vehicle. The see the list of attractions, please refer to the Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).

For your convenience, Universal Orlando Resort's shopping and dining venues are wheelchair accessible. Also, our stage shows and parades have reserved “Accessible Viewing” areas marked with the International Symbol of Accessibility. Please see an attendant for assistance.

All Universal Orlando hotels comply with accessibility requirements to ensure specially equipped guest rooms are available. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille.

Guest Room Accessible Features

• Entry doors are 32" wide
• Accessible peepholes
• Closets with rods at 48" high
• Toilets with grab bars
• Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar
• Closed-caption TV
• Smoke detector with light

From high-speed attractions to energetic live shows to large walk-around characters, some of the entertainment offerings at Universal Orlando Resort’s theme parks may overstimulate the senses.

A Quiet Room is available at Universal Studios Florida, located at Health Services – Production Central at the front of the park. This room offers a quiet and low-stimulation space for Guests. It is equipped with rubber floor tiles, an activity wall panel, dimming lights, and two hiding tunnels.

A Quiet Room is available in Universal Epic Universe at the Family Care Center located adjacent to The Wizarding World of Harry Potter^™ - Ministry of Magic^™.

You will not be required to reserve the room; however, you must wait until the room is vacant to use. We encourage you to adhere to a thirty (30) minute time limit to ensure that other guests are able to access the room throughout the day.

Additionally, to help each guest and their families enjoy their time with us comfortably and safely, we’ve created a guide outlining what to expect in each theme park, including attraction information, areas with limited visitation or good viewing distractions, dining information, and other helpful resources.

Download the Planning Guide for Guests with Cognitive Disabilities

You must remove all prosthetic limbs before riding and still have the ability to (1) continuously brace with an upper natural extremity, (2) independently maintain yourself in an upright position while seated, and (3) when seated, both natural legs must extend to the edge of your seat or terminate below the knee at the following attractions:

Universal Islands of Adventure

• Pteranodon Flyers
• Jurassic World VelociCoaster

• Dragon Racer’s Rally
• Stardust Racers (when seated, both natural legs must, at minimum, terminate below the ankle)

You must properly secure all prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:

Universal Islands of Adventure

• The Amazing Adventures of Spider-Man^®
• The Cat in the Hat^™
• Doctor Doom’s Fearfall^®
• Dudley Do-Right’s Ripsaw Falls^®
• Flight of the Hippogriff^™
• Hagrid’s Magical Creatures Motorbike Adventure^™
• Harry Potter and the Forbidden Journey^™
• The High in the Sky Seuss Trolley Train Ride!^™
• The Incredible Hulk Coaster^®
• Jurassic Park River Adventure^™
• One Fish, Two Fish, Red Fish, Blue Fish^™
• Popeye & Bluto’s Bilge-Rat Barges^®
• Skull Island: Reign of Kong^™
• Storm Force Accelatron^®

• Despicable Me Minion Mayhem^™
• E.T. Adventure^™
• Harry Potter and the Escape from Gringotts^™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must terminate below the knee.)
• Kang & Kodos’ Twirl ‘n’ Hurl
• MEN IN BLACK™ Alien Attack^™
• Race Through New York Starring Jimmy Fallon^™
• Revenge of the Mummy^™ (When seated, one natural full leg must fit under the shin guard and the other leg, natural or prosthetic, must extend to the edge of the seat.)
• The Simpsons Ride^™
• TRANSFORMERS: The Ride-3D
• Trolls Trollercoaster

• Curse of the Werewolf
• Hiccup’s Wing Gliders
• Mine-Cart Madness^™
• Monster’s Unchained: The Frankenstein Experiment

Guests with pocket sized medical devices such as insulin pumps, epinephrine auto injectors, inhalers, or other related pocket sized medical devices may be permitted if they can be secured with a zipper, button, velcro, or snap closure. As an alternative, Guests may be allowed to use their own hip pack or similar device with the above closures. No device or equipment can interfere with the ride restraint. Please see an Attractions Attendant for further information.

Guests wishing to experience Stardust Racers, Jurassic World VelociCoaster and The Incredible Hulk Coaster® will be required to pass through a metal detector as loose articles are strictly prohibited on these attractions.

In addition, certain attractions have lockers available to store select medical devices (epinephrine auto injectors, inhalers, etc.). Please see an Attractions Attendant for further information.

Guests Using Oxygen Tanks/Devices

Oxygen concentrators or other related portable medical devices may be permitted if they can be secured and not interfere with the ride restraint. Please see an Attraction Attendant for further information.

Due to the dramatic movement of the ride vehicles and certain special effects, oxygen tanks (including compressed and liquid) are only permitted at the following attractions:

Universal Islands of Adventure

• Camp Jurassic (except Pteranodon Flyers)
• Hogwarts^™ Express – Hogsmeade™ Station
• If I Ran the Zoo^™
• Jurassic Park Discovery Center^™
• Me Ship, The Olive^®
• Ollivanders^™

• Animal Actors On Location!^™
• Despicable Me Minion Mayhem^™ (stationary seating)
• Hogwarts^™Express – King’s Cross Station
• Ollivanders^™
• The Bourne Stuntacular
• Universal Orlando’s Horror Make-Up Show^™
• Illumination’s Villain-Con Minion Blast

• Astronomica
• Le Cirque Arcanus
• The Untrainable Dragon
• Viking Training Camp

American Sign Language Interpreting
Interpreting services in American Sign Language may be requested at no charge for select in-park live action shows in Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe. Please email requests with a minimum of 14 days advance notice to SignLanguageServices@universalorlando.com. You will be contacted prior to your visit to confirm arrangements.

Open Captioning
Queue monitors with open captions are available at select attractions. For more information, check ride warning signs for availability, see an Attractions Attendant or view the Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).

Large Print and Braille Scripts
The Universal Orlando Resort Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay) is available for loan in large print and embossed in Braille at the Guest Services Lobbies at Universal Studios, Islands of Adventure and Universal Epic Universe.

In addition, large print and Braille scripts outlining the dialogue for select in-park live actions shows are available for loan inside Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe at the following locations:

Universal Islands of Adventure

• If I Ran The Zoo

• Animal Actors On Location!^™
• The Blue Brothers^® Show
• The Bourne Stuntacular
• Universal Orlando’s Horror Make-up Show^™

• Le Cirque Arcanus
• The Untrainable Dragon

White Canes
Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will store your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:

Universal Islands of Adventure

• Doctor Doom’s Fearfall^®
• Flight of the Hippogriff^™
• Harry Potter and the Forbidden Journey^™
• Jurassic World VelociCoaster
• The Incredible Hulk Coaster^®
• Pteranodon Flyers
• Skull Island: Reign of Kong

• E.T. Adventure^™
• Harry Potter and the Escape from Gringott’s^™
• MEN IN BLACK™ Alien Attack^™
• Revenge of the Mummy^™
• Illumination’s Villain-Con Minion Blast

• Constellation Carousel
• Curse of the Werewolf
• Dragon Racer’s Rally
• Harry Potter and the Battle at the Ministry^™
• Hiccup's Wing Gliders
• Mine-Cart Madness^™
• Monster's Unchained: The Frankenstein Experiment
• Stardust Racers