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Privacy Information Center

Privacy At Universal Orlando Resort™

Our collection, storage and use of your personal information are subject to the NBCUniversal Privacy Policy. The following sections provide additional detail concerning our collection, storage and use of your personal information as you navigate our services and journey to our parks.

Website Cookies And Tracking Information

Do you use Cookies and other tracking systems on your services?
Yes, we may use cookies and other website tracking technologies to perform analytics, gather information regarding you and your interactions with our services and make our services as interesting as possible to you. Please visit the NBCUniversal Cookies and Tracking page for more information.

Website Account Registration Information

You may create a Universal Orlando Resort™ guest account profile to better manage your interactions with our online services and resort. Registration of an account profile will permit you to access certain interactive website and mobile application features and will assist you in managing your communication preferences. To create your own account, please visit here. To request the deletion of your account, please visit here. The Universal Orlando™ guest profile is governed by our Terms of Service and Privacy Policy.

Website Transaction Information

What type of transaction information do you collect?
We collect information related to any transactions or purchases you initiate through our services.

Is this information associated with my guest account profile?
Yes, we track purchases associated with your guest account profile. If you have registered an account, please visit your account profile preferences page to adjust your account preferences here.

Mobile Application Information Collection

Our mobile applications collect information to facilitate certain functions and improve your mobile experience. Please see the privacy notices in the applicable mobile application for more information. The Universal Orlando Mobile Application Privacy Frequently Asked Questions are available here.

Entrance Finger Scans

How are finger scans used at Universal Orlando Resort™?
We scan your finger at our entrance turnstiles the first time you use an admission ticket. On subsequent visits we will rescan your finger to verify that you are using the same ticket. This information helps facilitate re-entry and prevent fraud.

What information is collected as part of the finger scan?
Using a scanner, the software scans swirls and arcs of the finger to create a grid of intersecting points. These points are then stored as a series of coordinating numbers only. When the finger is scanned again, the number series will repeat and match itself to the stored original. As this information is stored as a number only, a fingerprint image cannot be recreated from the stored information.

Are all guests required to submit to a finger scan?
If you don't want to submit to a finger scan, please notify the attendant at the entrance. You will be required to carry and show a photo ID.

Photo Validation

How is Photo Validation used at Universal Orlando Resort™?
Universal Orlando Resort™ uses photo validation technology to verify Universal Express™ tickets and ticket holders – making it faster and more seamless for you to experience everything we have to offer.

We scan your facial image in the Universal Express™ attraction queue line the first time you use an admission ticket or other admission media. On subsequent visits we will rescan your facial image to verify that you are using the same ticket. This information helps facilitate re-entry and prevent fraud.

What information is collected as part of Photo Validation?
Photo validation technology is a system capable of verifying a person from a digital image. It compares selected facial features to an existing image. It is similar to a person checking a photo ID, but uses a faster and more automated system. The photo validation system collects a low-resolution image. From that image, the software builds a template. A template is a set of data points based on facial features. Both the low-resolution image and templates are securely stored by Universal Orlando Resort™.

Is Photo Validation a form of facial recognition?
A facial recognition system identifies an individual based solely on an individual’s facial features. Our photo validation system compares facial images solely for the purposes of validating that a Universal Express™ ticket is used by the same individual; it cannot identify an individual in the absence of the ticket associated with the photo.

Are Universal Express™ participants required to use photo validation?
You may visit Guest Services to opt-out of the Photo Validation process. You will be instructed to carry and show a photo ID. Team Members will validate your entry at each attraction with a visual check of your Universal Express™ ticket and photo ID.

Attraction Locker Finger Scans

Free attraction lockers are available to store loose articles at select attractions throughout the parks. These free attraction lockers may require a finger scan to register you and permit access to your locker. Using a scanner, the software scans swirls and arcs of the finger to create a grid of intersecting points. These points are then stored as a series of coordinating numbers only. When the finger is scanned again, the number series will repeat and match itself to the stored original. As this information is stored as a number only, a fingerprint image cannot be recreated from the stored information. The information from this finger scan is solely used to verify your identity and to prevent unauthorized access to your locker. Additional lockers which do not require a finger scan are available for an additional rental fee inside the main entrance to each park.

Resort Access and Tracking Technologies

Do you use RFID technology in your parks?
Yes, you may be provided with a card containing an RFID antenna that interacts with RFID scanners throughout our parks. We use this information to control access to our park entrances and attractions as well as to improve your experiences in the parks.

Bluetooth Low Energy Beacons

Do you use Bluetooth Low Energy beacons?
Yes, we have installed Bluetooth Low Energy Beacons in certain locations in our parks. Our mobile applications may allow Bluetooth Low Energy beacons to trigger certain experiences on your mobile device if you have enabled monitoring of Bluetooth Low Energy signals. Bluetooth Low Energy may be disabled in your mobile device settings. Please see the privacy notices in our applicable mobile applications for more specific information.

Park Security Monitoring

Do you use security cameras in the parks?
Yes, we monitor and record certain locations throughout our parks to confirm your security and improve your guest experience.

Park Photography Locations

Do you take photographs of guests in the parks?
Yes, certain locations may capture candid photographs of our guests as they experience our parks and attractions. For more information on our photography locations, please visit the My Universal Photos™ webpage here.

Resort Wi-Fi Access Points

We make Wi-Fi Internet Services available to our guests at select locations throughout our resort. Your use of such services is subject to information collection and location-based tracking to improve our Wi-Fi Internet Services, make available information that may be of interest to you, and enhance your experiences in the resort. Please visit our Terms of Services for more information regarding the operation of our Wi-Fi Internet Service.

Universal Information Security

How do we secure the personal information we collect from you?
The security of the guest personal information we collect is extremely important to us. We have implemented security measures that are designed to protect guest personal information from unauthorized access and disclosure. Please be aware that no security measures are perfect or impenetrable. For more information on how we protect your personal information, please visit our Privacy Policy.

Universal Information Sharing

Do you share guest information with third parties?
We share your information with third party vendors and affiliated companies for the purposes of providing and improving our services for your benefit. For more information on our information sharing practices, please visit our Privacy Policy.

For more information about our privacy practices, please go to the full NBCUniversal Privacy Policy.