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Exposure to COVID-19 is an inherent risk in any public location where people are present; we cannot guarantee you will not be exposed during your visit. Review Important Safety Guidelines

Accessibility Information


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New Safety Guidelines. Same Fun.

We’ve added new guidelines throughout the resort to get the good times going again. Things like social distancing, health screenings, and sanitizing

Safety Operations Overview >


Available Assistance Around Universal Orlando Resort™

American Sign Language Interpreting
Interpreting services in American Sign Language may be requested at no charge for select in-park live action shows in Universal Studios Florida™ and Universal's Islands of Adventure™. Please email requests with a minimum of 14 days advance notice to SignLanguageServices@universalorlando.com. You will be contacted prior to your visit to confirm arrangements.

Open Captioning
Queue monitors with open captions are available at select attractions. For more information, check ride warning signs for availability, see an Attractions Attendant or view the Universal Orlando Resort Guide for Rider Safety and Accessibility.

Available Assistance Around Universal Orlando Resort™

Large Print and Braille Scripts
The Universal Orlando Resort Guide for Rider Safety and Accessibility is available for loan in large print and embossed in Braille at the Guest Services Lobbies at Universal Studios™ and Islands of Adventure™.

Large print and Braille scripts outlining the dialogue for in-park live action shows are also available for loan at Guest Services in Universal Studios™ and Islands of Adventure™, as well as the following locations:

Universal's Islands of Adventure™
✔ Poseidon’s Fury™

Universal Studios Florida™
✔ Animal Actors On Location!™
✔ A Day in the Park with Barney™
✔ FEAR FACTOR LIVE
✔ Universal Orlando’s Horror Make-up Show™

White Canes
Many attractions can accommodate you if you have a white cane, or they can provide a storage compartment in the ride vehicle to place your cane. Your cane may need to be collapsed on some attractions. On attractions where your cane may be lost due to ride forces and presents a potential hazard to other guests, an Attractions Attendant will hold your cane for you after you’re seated. It will be available as soon as the attraction vehicle is stopped in the unload area. The following attractions will hold your white cane until you’re done with the experience:

Universal's Islands of Adventure™
✔ Caro-Seuss-el™
✔ Doctor Doom’s Fearfall®
✔ Flight of the Hippogriff™
✔ Harry Potter and the Forbidden Journey™
✔ The Incredible Hulk Coaster®
✔ Pteranodon Flyers™
✔ Skull Island: Reign of Kong™

Universal Studios Florida™
✔ E.T. Adventure™
✔ Fievel’s Playland™ Water Slide
✔ Harry Potter and the Escape from Gringott’s™
✔ Hollywood Rip Ride Rockit™
✔ MEN IN BLACK™ Alien Attack™
✔ Race Through New York Starring Jimmy Fallon™
✔ Revenge of the Mummy™
✔ Woody Woodpecker’s Nuthouse Coaster™

Ride Policies And Accessibility

At most of our attractions, the queue experience is an important part of telling the story of the overall attraction experience. All attraction queues are accessible to guests using manual wheelchairs (with the exception of Pteranodon Flyers™ in Universal's Islands of Adventure™—see an Attractions Attendant for assistance). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. If you’re capable of transferring to the ride vehicle seat either by yourself or with the assistance of someone in your party, you may transfer. To see a list of requirements and accommodations for all attractions, please speak with an attendant or see the Universal Orlando Resort Guide for Rider Safety and Accessibility.

With the exception of Hogwarts™ Express, none of the ride vehicles or attraction queues at Universal Orlando™ can accommodate Electric Convenience Vehicles (ECVs) or motorized wheelchairs. At the rides that can accommodate manual wheelchairs, you may transfer from your ECV or motorized wheelchair into a manual wheelchair provided at each location. If you can’t transfer to a manual wheelchair, please see an Attractions Attendant.

For your convenience, Universal Orlando Resort's shopping and dining venues are wheelchair accessible. Also, our stage shows and parades have reserved “Accessible Viewing” areas marked with the International Symbol of Accessibility. Please see an attendant for assistance.

All Universal Orlando™ hotels comply with accessibility requirements to ensure specially equipped guest rooms are available. Restaurants are wheelchair accessible, and all accessible guest room entrances include room numbers in Braille.

Guest Room Accessible Features
✔ Entry doors are 36" wide
✔ Accessible peepholes
✔ Closets with rods at 48" high
✔ Toilets with grab bars
✔ Bathroom choices include roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat and hand bar
✔ Closed-caption TV
✔ Smoke detector with light

Ride Policies And Accessibility

Trained Service Animals are welcome to Universal Orlando Resort. Animals who do not meet the definition of a Service Animal will not be permitted in the park. Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. To help you make an informed decision about your service animal’s safety, each attraction has specific entry and boarding requirements, as well as portable kennels at certain attractions. Walking areas for your service animal are also available at select locations throughout the parks. For more information, please speak with an attendant or see the Universal Orlando Resort Guide for Rider Safety and Accessibility.

Ride Policies And Accessibility

Due to the dramatic movement of the ride vehicles and certain special effects at Universal Orlando Resort, oxygen tanks are permitted at the following locations:

Universal's Islands of Adventure™
✔ Camp Jurassic™(except Pteranodon Flyers™)
✔ Hogwarts™ Express – Hogsmeade™ Station
✔ If I Ran the Zoo™
✔ Jurassic Park Discovery Center™
✔ Me Ship, The Olive®
✔ Ollivanders™
✔ Toon Amphitheatre

Universal Studios Florida™
✔ A Day in the Park with Barney™
✔ Animal Actors On Location!™
✔ Curious George Goes to Town℠
✔ Despicable Me Minion Mayhem™ (stationary seating)
✔ FEAR FACTOR LIVE
✔ Fievel’s Playland™ (except the water slide)
✔ Hogwarts™ Express – King’s Cross Station
✔ Ollivanders™
✔ Shrek 4-D (stationary seating)
✔ Universal Orlando’s Horror Make-Up Show™

Oxygen concentrators or other related devices may be allowed if they can be secured and not interfere with the ride restraint. Please see an attendant for specific requirements and accommodations at each attraction.

Accessibility At Hotels

All resort hotels at Universal Orlando Resort™ are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Hotel restaurants are wheelchair accessible.

Guest Room Accessible Features:

✔ Doors with accessible peepholes
✔ Closets with rods at 48" high
✔ Toilets with hand bar
✔ Bathroom choices
✔ Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
✔ Closed-caption television
✔ Smoke detector with light

Vision And Hearing-Impaired Features:

✔ All entrances to individual guest rooms will include the room number in braille.
✔ Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room