Yes, Universal Orlando Resort does provide accommodations for guests with disabilities. Please read below for more information or download our Guide for Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay) for complete details.

1. Cognitive Disabilities: Universal Orlando Resort's theme parks may provide challenges to guests with certain cognitive disabilities. The Sensory Guide for Guests with Cognitive Disabilities has been created so that these guests and their families can enjoy their time with us comfortably and safely.
2. Hearing Disabilities: Universal Orlando offers open captioning queue monitors, show scripts at select live shows and assistive listening devices at select attractions. In addition, interpreting services in American Sign Language are available for select in-park live shows. Guests interested in using these services should email their request to SignLanguageServices@universalorlando.com a minimum of 14 days prior to their visit. Guests can read more information about this in our Guide to Safety & Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).
3. Vision Disabilities: The Guide for Rider Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay) is available in large print and Braille at Guest Services in Universal Studios, Islands of Adventure and Universal Epic Universe. Plus, large print and Braille scripts outlining the dialogue for select in-park live action shows are available for loan inside select locations at Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe. Learn more about accommodations for Guests with vision disabilities.
4. Mobility Services: Universal Orlando's shopping and dining facilities, attraction queues and certain attractions are wheelchair accessible, and an IBCCES Individual Accessibility Card (IAC) is not required to access them while in a mobility device. Guest can read more information on this in our Guide for Rider Safety and Accessibility (Universal Epic Universe, Universal Studios Florida and Islands of Adventure; Volcano Bay).

Explore our Accessibility Information page for more details.

You can register for the free IBCCES Accessibility Card (IAC) online at AccessibilityCard.org or via its free mobile app found either on the Apple and Google Play stores. We recommend you register for your IAC within 30 days of your visit to the park and at least 48 hours before your planned visit to Universal Orlando Resort. If you are unable to register in advance, you may contact a Universal Destinations and Experiences Guest Accessibility Team Member at (407) 224-4233 or visit any Guest Services location at the theme parks for additional information.

The IAC requires the following information to register the person needing an attraction queue accommodation:

• Recent photograph of the cardholder for identification purposes
• Contact information for the cardholder or the parent/guardian/support person of the cardholder
• Contact information and statement from medical provider, government entity or other entity related to accommodations requested

The IAC does not guarantee a specific queue accommodation at Universal Orlando Resort. Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Destinations and Experiences Guest Accessibility Team Member will contact the cardholder to discuss their request for an attraction queue accommodation prior to their park visit.

Once all requirements for an IAC are met, a Universal Destinations and Experiences Guest Accessibility Team Member will contact the cardholder to discuss their request for an attraction queue accommodation and, if applicable, set up their AAP in our Universal Orlando Resort App. Note, an IAC does not guarantee a Guest will receive a specific queue accommodation. Guests who are unable to register in advance may contact Universal Destinations and Experiences Guest Accessibility Team at (407) 224-4233 or visit any Guest Services location at the theme parks for additional information.

The Attractions Assistance Pass (AAP) is an accommodation offered for Guests whose disability prevents them from waiting for extended periods in an attraction queue environment. The AAP offers equal queue access to theme park attractions and is not to bypass other Guests waiting in the attraction queue. The AAP has been digitised for convenience and provides Guests with the ability to select their own digital return time.

The AAP is now integrated through the Universal Orlando Resort App, giving guests with a valid AAP the opportunity to receive their own return time directly in the Universal Orlando Resort App.

Following a conversation with our Universal Destinations and Experiences Guest Accessibility Team, Guests whose disability prevents them from waiting for extended periods in an attraction queue environment may be issued an AAP. Please note that having an IAC does not guarantee specific attraction queue accommodations at Universal Orlando Resort, including the AAP.

Guests can use their AAP via the Universal Orlando Resort App at participating attractions at Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe. Guests visiting Universal Volcano Bay must visit Guest Services upon arrival. Then they can use their AAP via the Universal Orlando Resort App or a designated AAP wristband provided by Guest Services. The use of an AAP may not be available during special events and is subject to change without notice.

Here are the steps to secure a return time for your digital AAP through the Universal Orlando Resort App once signed in:

Select an Attraction
After entering the park the attraction is in, you can select it from the list of attractions in the Eligible Attractions tab. Once selected, you will be taken to the attraction details page where you will be able to get a return time by selecting the Attraction Assistance Pass (AAP) button.

Review Your AAP Companion Party
Confirm who in your companion party will be experiencing the attraction with you.

Receive Your Return Time
A return time will be provided based on the attraction's current posted wait time.

Arrive at the Attraction and See an Attraction Attendant
Once it is your return time, you can head over to the attraction and an Attractions Attendant will validate your return time. The AAP Holder must be present and experience the attraction for any one in your AAP party to enter the attraction using the return time.

Guests visiting Universal Volcano Bay with a valid AAP must visit Guest Services to receive a designated AAP wristband to scan at attractions. Guests can secure return times by using the Universal Orlando Resort App or with the assistance of the Team Member located at the attraction.

Physical AAPs are available for Guests who don't have access to a Universal Account, the Universal Orlando Resort App or who don't wish to use their AAP digitally. Guests will receive a physical AAP upon enrolment and will continue to present their AAP to an attraction greeter for a designated return time. Team Members will verify eligibility by scanning the Guest's park ticket and determine a return time for the Guest and their party. Upon returning, Guests can either use Photo Validation or scan their park ticket for redemption.

QR codes generated for Guests and their Companion Party Members with an AAP return time can only be found on the AAP Holder's Universal Account in the Universal Orlando Resort App, or in the case of a minor, the person managing their Universal Account.

Yes, AAP return times are available for participating shows. Guests will receive a return time that is 20 minutes before the next available showtime. Please note that AAP access may not be available for shows during special ticketed events.

Guests must contact Guest Services to set up or update the Companion Party Members prior to selecting a return time.

The IAC is valid for one year and can be used at other properties that participate in the IBCCES IAC programme. An Attractions Assistance Pass (AAP) is valid for the length of your ticket window or pass validity, up to one year.

Yes, guests can rent wheelchairs, strollers and Electric Convenience Vehicles (ECVs) during their visit to Universal Orlando Resort (subject to availability). Prices are as follows, but are subject to change without notice:

• Stroller rentals are $40 per day, including tax
• Wheelchair rentals are $15 per day (guest must sign a rental contract)
• Standard ECV rentals are $75 per day, and Canopy ECV rentals are $95 per day. All ECV rentals require a signed rental contract.

Per our usual cleaning protocol, each wheelchair, stroller and ECV is cleaned and disinfected between each guest use. Strollers and ECV rentals are not be available at Universal Volcano Bay.

View Additional Accessibility Information

Yes, we offer guests all-day locker rentals for a fee. Lockers are available on a first come, first served basis and guests will have unlimited access to their reserved locker during the day. Complementary single-time use lockers are available at select attractions that have loose-article policies. Visit locker locations for pricing information.

Learn more about lockers and locations.

Yes, The Universal Orlando Resort App is available for download through the Google Play Store for Android and the App Store for Apple iOS. With the Universal Orlando Resort App, guests can access their Universal Account Wallet, shop with Universal Pay, order food and drinks on the go, explore attractions with interactive maps, view show times and so much more.

Download the iOS version of the Universal Orlando Resort App

Download the Android version of the Universal Orlando Resort App

*Free download. Data and other charges may apply; check with your mobile network provider for any terms, conditions and additional details.

If you've lost an item at Universal Orlando Resort, please complete the online Lost Item Report. Once you have completed the Lost Item Report, you will receive a notification indicating the status of your lost item, including if your item has been recovered, if the item is still being searched for, if more information about the item is required or if we were unable to locate the item.

Guests can also call (407) 224-4233 with additional questions.

Yes, we have complimentary Wi-Fi in our Theme Parks and CityWalk. Just select the \"UNIVERSAL\" network once you get here and follow the directions to connect.

Designated smoking areas for Universal Studios Florida, Universal Islands of Adventure and Universal Epic Universe are located outside of the theme parks near each park's exit. Universal Volcano Bay's designated smoking area is located at Wave Village (East).

The complete list of updated designated smoking areas at the theme parks and Universal CityWalk are as follows:

• Universal Studios Florida: Near park exit
• Universal Islands of Adventure: Near the park exit, opposite the Islands of Adventure lighthouse
• Universal Volcano Bay: At the Wave Village (East)
• Universal Epic Universe: Near park exit by the bathrooms
• Universal CityWalk: To the left of Red Coconut Club

Download the Universal Orlando App to find designated smoking sections within the park map.

All other areas outside of the designated smoking locations are smoke-free. Please note that e-cigarettes and vaporisers are treated the same as tobacco and only permitted in designated smoking areas. Additionally, marijuana is prohibited at Universal Orlando Resort.

With My Universal Photos, our professional photographers can capture your best moments perfectly, including on some of our most popular attractions that you can't get any other way. All of your images are collected in one location online so you can access them at your convenience and share your photos, order prints and more.

View Universal Photos info and pricing and buy online or purchase in the park once you get here.

Guests can use major credit cards, debit cards, Universal gift cards, Universal Pay and other contactless payment methods (like Apple Pay, Google Pay, Zelle and Cash App Pay) throughout Volcano Bay.

Since Volcano Bay is now a cashless experience, guests who bring cash will need to visit one of the Cash-to-Card kiosks to load their funds onto a Visa® Prepaid card that can be used throughout the park and anywhere major credit and debit cards are accepted. Cash is no longer accepted at any location within Volcano Bay.

Universal has engaged Ready Credit, a digital payment solutions provider, to provide and manage the Card-to-Card kiosks in Volcano Bay, which are simple, self-service machines that allow guests to load their cash onto a Visa® Prepaid card. The conversion process is quick, easy and complimentary.

Universal Orlando Resort offers over 200 food and beverage locations that range from quick-service locations to award-winning full-service restaurants. View a full list of our dining locations.

Guests can enjoy vegan and vegetarian menu offerings at all full-service restaurants across our destination. View a full list of open venues and restaurants and their menu offerings.

You can also checkout this Guide to Vegan and Vegetarian Food Options on our blog, Discover Universal, for recommendations.

All full-service restaurants at Universal Orlando can accommodate special dietary needs. Guests are encouraged to research our menus in advance of their visit, or they can speak with a manager or Chef at any restaurant while on-site to discuss their needs. Learn more about how to plan for your dietary needs at Universal Orlando Resort.

Yes, guests can make dining reservations at select full-service restaurants in Universal Studios Florida, Universal Islands of Adventure, Universal CityWalk and Universal Epic Universe. Booking windows may vary between dining locations. View dining locations that accept reservations.

Coca-Cola Freestyle^® cups allow you to enjoy more than 100+ drink choices and refills throughout the day*. You can also add an extra day of refills to your previously purchased Coca-Cola Freestyle^® souvenir cup for an additional price at participating locations.

You can find a Coca-Cola Freestyle^® machine at the following participating locations (subject to change without notice):

Universal Volcano Bay:

• Kohola Reef Restaurant and Social Club
• Whakawaiwai Eats
• Bambu
• North Beach Pavilion

Universal Islands of Adventure:

• The Burger Digs™
• Comic Strip Café™
• Circus McGurkus Cafe Stoo-pendous™
• Doc Sugrue's Desert Kebab House
• Moose Juice, Goose Juice
• Captain America Diner™
• Chillin' Charlie's Lemon Slush
• Pizza Predattoria™
• Super Hero Cotton Candy
• The Watering Hole
• Jurassic Park Beer
• Jurassic Raptor Bites

Universal Studios Florida:

• Mel's Drive-In
• Men In Black™ ICEE
• DreamWorks^® Imagination Café
• Louie's Italian Restaurant
• Richter's Burger Co.
• San Francisco Pastry Shop
• Lagoon Lemonade
• Avenue Eats
• Central Park Crepes
• Coca-Cola^® Refresh Lounge
• Illumination's Minion Café (for dining Guests only)
• Production Central Food
• Swamp Snacks

Universal Epic Universe:

• Das Stakehaus
• Frosty Moon
• Hooligan's Grog & Gruel
• Mead Hall
• Meteor Astropub
• Pizza Moon
• Spit Fyre Grill
• The Oak & Star Tavern
• Toadstool Cafe™
• Yoshi's Snack Island™

Universal CityWalk:

• Coca-Cola^® Icon

*Valid Coca-Cola Freestyle® souvenir cup required to dispense Coca-Cola Freestyle^®. Refills are limited to no more than one (1) pour from the Coca-Cola Freestyle^® machine per 10 minutes and valid day of purchase only. Sharing is not permitted. Coca-Cola Freestyle^® souvenir cups purchased within the theme parks are not refillable at Universal Orlando hotels. Additional restrictions may apply which are subject to change without notice.

No, the Coca-Cola Freestyle^® souvenir cups purchased within the theme parks are not refillable at Universal Orlando hotels. Universal Orlando Resort hotel guests can purchase refillable cups that can be used only at the Universal Orlando Resort hotels.

Mobile Food & Drink Ordering is available at select locations in Universal Studios Florida, Universal Islands of Adventure, Universal Volcano Bay, Universal Epic Universe, and Universal CityWalk. You can view the locations that accept Mobile Food & Drink Ordering in the Universal Orlando Resort App.

To use it, download* the Universal Orlando Resort App and select "Order Food and Drinks" under the drop-down menu. Then, select the food location you're interested in to view the menu. Make your selection(s) then follow the prompts to place your order.

Get the Universal Orlando Resort App and learn more about Mobile Food & Drink Ordering.

*Free download. Data and other charges may apply; check with your mobile network provider for any terms, conditions and additional details.