What is FlexPay?
FlexPay is Universal Orlando’s Flexible Payment Option. This program allows you to purchase Annual Passes or a Seasonal Pass with one initial down payment and spread the remainder of your total over 11 months. (Online processing fees do not apply to Annual Passes or Seasonal Passes purchased using the FlexPay program.)

Can I order my Universal Orlando™ Annual Pass or Seasonal Pass using FlexPay online? If so, what is the process?
Yes, you can order your Universal Orlando™ Annual Pass or Universal Orlando™ Seasonal Pass using FlexPay through our online store. To order online follow these easy steps:

1. Choose how many passes you would like to purchase. (limit 6)
2. Select any add-ons you would like to add to your cart. (optional)
3. Register Passholder information for each pass.
4. Select your desired delivery method.
5. Agree to the terms and conditions in your FlexPay contract.
6. Order with the credit card you want used for monthly payments.

When does my year start? When will I be charged?
Your annual pass or seasonal pass will begin with the date of first use not the date of purchase.

After you enter into your FlexPay contract, your credit card will be charged approximately the same day every month. For example, if the first payment is taken on the 10th of the month, all subsequent payments will be charged approximately on 10th of the month. Your renewal payment will be charged on your normal monthly bill date.

What happens at the end of my 12 month term?
Flexible Payment Annual Passes and/or Seasonal Passes automatically renew at the end of the 12 month billing period. After the initial 12 month term, monthly payments are subject to change because you won’t be charged a down payment when you renew. Pricing is subject to change.

In order to cancel the automatic renewal at the completion of your first year, you must submit written notification 30 days prior to the end of your contract. If you do not, we will continue your membership by charging the card you provided on a month to month basis. After your first year, you can cancel your annual pass at any point with written notification 30 days prior to your next monthly billing cycle.

Please contact the Annual Pass Department with any questions about renewal or cancellation.

Are there any finance charges for participation in the FlexPay program?
Universal Orlando does not charge any finance charges, and the price of the Annual Pass or Seasonal Pass is the same if you purchase it outright or participate in Universal's FlexPay program.

Can I change or postpone my bill date?
No, unfortunately payments can not be postponed. The bill date for your contract can not be changed.
Please contact the Annual Pass Department at 1-888-5-FLEXPAY or email FlexiblePayment@universalorlando.com should you have any additional questions.

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