Contact information, phone numbers, addresses and other helpful information.
Theme Parks & CityWalk® Parking Garage Address
6000 Universal Boulevard
Orlando, Florida 32819
For Directions Click Here
Guest ServicesFor inquiries regarding Universal Orlando Resort, please contact Guest Services:
We make every effort to respond to emails within 24 to 48 hours; however, due to the high volume of emails we receive each day, please allow several days for a response to your email.
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See below for Hotel Address & Phone Numbers
Social Media Engagement CenterOur social media engagement center is live engaging with guests in real-time.
We are here as your digital concierge so feel free to tweet your questions before you arrive and while at the destination.
- Sign in to Twitter
- Send your tweets to @UniversalORL using #AskUniversal
- Do not include any personal info
- We are here from 9AM to 6PM EST (Monday through Friday)
Call UsGeneral Information
Main Number: 407-363-8000
Main Number: 407-224-4233
Need Help Buying Tickets?
Guest Services Coordinators are available seven days a week, between the hours of 8:30 AM and 7:00 PM EST, to assist you with any questions, comments, or concerns you might have. Please feel free to email us using the form below.
We make every effort to respond to emails within 24 to 48 hours; however, due to the high volume of emails we receive each day, please allow several days for a response to your email. If you require an immediate response, please call us at (407) 224-4233.
To make a dining reservation for our Character Breakfast, please click Email Us
, then select Food & Dining as the message subject, followed by Character Dining, and fill out the fields accordingly.
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672
On-site Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395
Lost and Found
Call 407-224-4233, choose option 2
General AddressesIf you have an inquiry regarding our theme parks or services please contact Guest Services.
Universal Orlando Resort Corporate Offices and hotels are located at the following addresses:
1000 Universal Studios Plaza
Orlando, Florida 32819-7610
5601 Universal Blvd
Orlando, FL 32819
|Hard Rock Hotel
5800 Universal Blvd.
Orlando, FL 32819
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)
You can find out what is in production at the Universal Studios Florida® Production Group website
. You can also visit the Studio Audience Center located to the right of the main entrance turnstiles to Universal Studios Florida, or call 407-363-8400 and select option 5 when prompted.