Services for Guests who are Deaf or Hard of Hearing
We offer regularly-scheduled, interpreted performances at many of our in-park shows. Please consult your guide map upon arrival so that you can plan your day accordingly. As a regular service to all of our park guests, selected "live action" shows offer interpreted show times every day year-round. The show schedule is subject to change each week, so interpreted shows are printed on the Park Guide (map) available as soon as you enter each of our parks. You will see the icon for "interpret" next to the show times that will be interpreted. For more information, you can contact Guest Services at 407-224-4233, choose option 2 or email them at http://www.visitorsatisfaction.com/contactus/
In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities, and attraction scripts are available at Guest Services in each theme park. TTY telephones are available throughout the parks, and are indicated in the Rider's Guide
for Rider Safety and Guests With Disabilities. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout both theme parks and the CityWalk entertainment complex.
Services for Guests using Wheelchairs
For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.
In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers®
at Universal's Islands of Adventure). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party), you may transfer.
Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide
for Rider Safety and Guests with Disabilities.
NOTE: We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECV's) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided at each location.
Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues, and most other locations throughout Universal Orlando. Additionally, there are specific entry/boarding requirements for each attraction to assist the owner in making an informed decision about their animal's safe admission. Please consult the listing for each ride and attraction in the Rider's Guide for Rider Safety
and Guests with Disabilities for more information.
Guests with Prosthetic Limbs
Guests must remove prosthetic legs or feet before riding Dragon Challenge™, Harry Potter and the Forbidden Journey™ or Pteranodon Flyers®
to prevent hazards or loss due to ride forces. Guests must remove prosthetic limbs before riding Hollywood Rip Ride Rockit®
to prevent hazards or loss due to ride forces.
Prosthetic limbs should be properly attached before riding the following attractions to prevent hazards or loss due to ride forces: Revenge of the Mummy®
, The Simpsons Ride®
, Woody Woodpecker’s Nuthouse Coaster®
, Incredible Hulk Coaster®
, Jurassic Park River Adventure®
, Flight of the Hippogriff™, Dudley Do-Right’s Ripsaw Falls®
, Popeye & Bluto’s Bilge Rat Barges®
, Doctor Doom’s Fearfall®
. Any guest with prosthetic arms or hands will be required to ensure the limb is properly attached and be able to grasp the ride restraint. Certain hand, arm, leg, and joint elements may be required to ride safely. If you have any questions, please ask a ride attendant or visit Guest Services
Guests using Oxygen Tanks
Due to the dramatic movement of the ride vehicles and the nature of certain special effects at Universal Orlando®
, oxygen tanks are not permitted, except at the following locations:
Universal Studios Florida®Shrek 4-DTerminator 2® : 3-DAnimal Actors On Location!™A Day in the Park with Barney™
Curious George Goes to TownSMFievel's Playland®
(except the waterslide)
Universal's Islands of Adventure®The Eighth Voyage of Sindbad®Camp Jurassic®
(except Pteranodon Flyers®
Accommodations for On-site Hotel Guests with Disabilities
All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.
Guest Room Accessible Features:
Sight & Hearing Impaired Features:
- Entry doors are 36" wide
- Doors with peepholes at 3'6" from the floor
- Closets with rods at 48" high
- Toilets with hand bar
- Bathroom choices
- Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
- Closed-caption television
- Smoke detector with light
- All entrances to individual guest rooms will include the room number in Braille, the international language of the blind.
- Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room.
Guests with Vision Disabilities
Park guide information, park restaurant menus, Universal CityWalk restaurant menus and attraction scripts are available in large font and embossed in Braille at the Guest Services lobby at Universal Studios and Islands of Adventure.
Many attractions can accommodate a guest with a white cane or provide a basket or receptacle in which to place the cane in the ride vehicle. The cane may need to be collapsed on some attractions. On those attractions where the cane may become lost due to ride forces and present a potential hazard to other guests, the Attraction Attendant will hold the white cane for the guest once the guest is seated. The Attendant will have the white cane available as soon as the attraction vehicle is stopped in the unload area.
These attractions where the Attraction Attendant will hold the white cane include:
ISLANDS OF ADVENTURE:
- Doctor Doom’s Fearfall®
- Flight of the Hippogriff™
- Harry Potter and the Forbidden Journey™
- The Incredible Hulk Coaster®
- Pteranodon Flyers®
UNIVERSAL STUDIOS FLORIDA:
- E.T. Adventure®
- Fievel’s Water Slide
- Harry Potter and the Escape from Gringott’s™
- Hollywood Rip Ride Rockit®
- Men in Black™ Alien Attack™
- Revenge of the Mummy®
- Woody Woodpecker’s Nuthouse Coaster®