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Universal Orlando® Resort
Address & Phone Numbers

Loews Portofino Bay Hotel
5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010

Hard Rock Hotel
5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)

Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-3000
Fax: 407-503-3010

Room Reservations
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Mandara Spa at Portofino Bay

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Loews Portofino Bay Hotel: (407) 503-1000
Hard Rock Hotel: (407) 503-2000
Loews Royal Pacific Resort: (407) 503-3000
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Restaurant Reservations
Bice Ristorante: 407-503-1415
Mama Della's RistoranteSM: 407-503-DINE (3463)
Trattoria Del Porto®: 407-503-DINE (3463)

The Palm: 407-503-7256
The Kitchen: 407-503-DINE (3463)

Emeril's Tchoup Chop: 407-503-CHOP (2467)
Wantilan Luau: 407-503-DINE (3463)
Islands Dining Room: 407-503-DINE (3463)

Business Center

Each of our hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch."

Hours of Operation

Loews Portofino Bay Hotel: 7am-6pm M-F, 9am-3pm Sat, Closed Sunday
Hard Rock Hotel: 24 hour access
Loews Royal Pacific Resort: 7am-4pm M-F, Closed Saturday & Sunday

The Front Desk will handle any after-hours requests made by the guests.

Services Overview:

  • Copying, including high volume collating
  • Outgoing facsimiles
  • Packaging and mail service, including FedEx & UPS
  • Secretarial services
  • Cell phone and beeper rental
  • Access to a personal computer
  • Laptop rentals
  • Assistance with overheads/presentation material
  • Office supply selection available for sale
  • Computer and Internet Services
  • For Notary Public services, please contact the Concierge Desk

Fees apply, hours subject to change, services may vary by location.

Directions to Universal Orlando® Resort

Get directions to Universal Orlando Resort and all four on-site hotels.

Hotel Awards

Loews Portofino Bay Hotel
  • U.S. News & World Report – Best Hotels in the U.S.A. – 2013
  • AAA Four Diamond Award -- 2000 through 2013
  • Theme Park - World's Best Theme Park Hotel - 2009, 2013
  • Convention South - Readers Choice Awards Honorable Mention - 2013
  • Travel + Leisure Magazine’s - Top 500 Hotels in the World – 2002, 2003, 2004, 2005, 2009
  • Travel + Leisure Magazine’s – America’s Best Hotel for Families – 2009
  • Travel + Leisure Family Magazine’s – Top 50 Best Family Resorts in the U.S. and Canada – 2003, 2004, 2006, 2008, 2011, 2012
  • Travel + Leisure Family Magazine’s – Top 10 Best Family Resorts in Florida – 2007
  • Conde Nast Traveler Magazine’s Reader’s Choice Award – Top 100 Resorts in Mainland U.S. - 2010, 2011
  • Conde Nast Traveler Magazine’s Readers’ Choice Award – Top 40 Resorts in Florida - 2012
    Gold List Reserve - 2008
    Gold List – World’s Best Places to Stay - 2001, 2003 & 2004
  • Fodor’s Travel - Fodor’s Choice Award – 2011, 2012
  • Expedia Insider’s Select List – 2006 through 2009
  • Southwest Orlando Bulletin – Best Local Resort - 2008, 2009
  • Orlando Magazine – Best hotel for pets, Best hotel for a wedding, Best hotel room design – 2007
  • Orlando Sentinel Top 100 Companies for Working Families – 2003 through 2008

Hard Rock Hotel®
  • U.S. News & World Report – Best Hotels in the U.S.A. – 2013
  • AAA Four Diamond Award – 2002 through 2013
  • – Top 25 Large Hotels & Resorts for Families in the U.S. - 2012
  • – Award of Excellence, Travelers’ Choice Award - 2012
  • Virgin Holidays - Florida's Best Hotel – 2009
  • Conde Nast Traveler Magazine - Gold List Reserve - 2008
    Gold List – World’s Best Places to Stay - 2005
  • Conde Nast Traveler Magazine - Readers’ Choice Award – Top 40 Resorts in Florida – 2012
  • Fodor’s Travel – Choice Gold Award for best U.S. Hotel Pools – 2010
  • Travel + Leisure Family Magazine’s – Top 50 Best Family Resorts in the U.S. and Canada – 2006
  • Child Magazine – Finalist Top 50 Best Family-Friendly Resorts - 2006
  • Orlando Sentinel – Top 100 Companies for Working Families – 2003 through 2008
  • Orlando Sentinel – Best hotel pool – 2008
  • Orlando Magazine – Best hotel to spot a celebrity – 2007
  • Hard Rock Hotel – Best Hard Rock Hotel – 2007

Velvet Bar & Velvet Sessions Awards:
  • Orlando Magazine – Best Live Music
  • Orlando Magazine - Best Hotel Bar

Loews Royal Pacific Resort
  • U.S. News & World Report – Best Hotels in the U.S.A. – 2013
  • AAA Four Diamond Award Winner – 2004 through 2013
  • Travel + Leisure Magazine - Top 50 Best Family Hotels in the U.S. and Canada – 2011, 2012
  • – Top 10 best pet-friendly hotels - 2009
  • Florida Trend – Top 25 hotels in Florida - 2009
  • Conde Nast Traveler Magazine - Reader’s Choice Award – Top 150 Resorts in Mainland U.S. - 2010, 2011
  • Conde Nast Traveler Magazine Readers’ Choice Award – Top 40 Resorts in Florida – 2012
  • Fodor’s Choice – 2006, 2008, 2010, 2012
  • Child Magazine – Finalist Top 50 Best Family-Friendly Resorts - 2006
  • Orlando Magazine Best Local Resort – 2006, Best Local Pool – 2007
  • Orlando Sentinel Top 100 Companies for Working Families – 2003 through 2008
  • Orlando Sentinel Top 25 Companies for Working Families – 2005

Hotel Services

ATM Machines
  • Loews Portofino Bay Hotel: located adjacent to the main lobby
  • Hard Rock Hotel: located adjacent to the main lobby near the ballroom
  • Loews Royal Pacific Resort: located adjacent to the concierge services desk

Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves & Refrigerators
The fee for a Microwaves and Refrigerators are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave and Refrigerator is allowed per room and are available through Star Service Hotline.

Currency Exchange & Check cashing
Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services
Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet
Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.
^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.

Hotel Policies

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older.

Check in/Check Out
Check-in at 4:00 PM
Check-out at 11:00 AM
Your Universal Express℠ Unlimited ride access (restrictions apply) is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at the on-site deluxe hotels at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk

Modification Policy
Modifications to existing reservations are subject to availability at time of change.

Deposit Requirements
  • Equal to one night's room rate plus tax.
  • The credit card will be charged within 5 business days of the booking date.
  • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable forms of payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.
  • Discover/NOVUS
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Japanese Credit Bureau (JCB)
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay:
6 days or more
0- 5 days prior
Full refund
charged one night's room rate plus tax

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets
  • Pets are permitted with a $50 fee per night*.
  • No more than two pets may occupy any one guestroom
  • Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
  • Arrangements must be made with housekeeping for daily room cleaning
  • Dogs may be walked in designated areas only
  • If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
  • Pets are not allowed in the pool/lounge or restaurant areas
  • Pet friendly rooms include:
    • Loews Portofino Bay Hotel: Garden View & Bay View rooms only.
    • Hard Rock Hotel: Garden View rooms only.
    • Loews Royal Pacific Resort: Standard rooms only.
  • Club rooms do not participate in the program
  • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time. Click here for the complete Loews Loves Pets Policy.

*Maximum of $150 will be charged for stays of three nights and more. Fee is subject to change without notice.

Guests with Disabilities

All on-site hotels at Universal Orlando are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.

Accessible Features:
  • Entry doors are 36" wide
  • Doors with peepholes at 3'6" from the floor
  • Closets with rods at 48" high
  • Toilets with hand bar
  • Bathroom choices
      • Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
  • Closed-caption television
  • Smoke detector with light

Sight & Hearing Impaired Features:
  • All entrances to individual guest rooms will include the room number in Braille, the international language of the blind.
  • Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room.

Loews Hotels Programs

Loews Portofino Bay and Loews Royal Pacific Resort offer special programs to make your stay with us much more comfortable and more memorable.

Loews Loves Kids
We offer a variety of unique programs and services, including lending libraries of games, special menus, welcome gifts for children under ten, supervised recreational programs, and much more.

Loews Loves Pets
Special treatment for both pets and their owners begins at check-in. You'll receive a pet bowl and tag, special welcome treat, pet tag, local dog-walking routes, and area pet services, like veterinarians, pet shops, groomers, and much more. Click here to view policy in more detail.

On-call amenities
Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our on-call amenities include everything from special pillows to night lights. It's all about making the guests feel at home, at Loews.

YouFirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include:
  • Complimentary in-room internet for Blue,Gold, and Platinum levels
  • Room upgrade, based on availability for Blue, Gold, and Platinum levels
  • Complimentary use of fitness center for Blue, Gold, and Platinum levels
  • Late check-out for Blue, Gold, and Platinum levels
  • Special partner offers

    Call Membership Services for more information: 1-800-LOEWS-12 (1-800-563-9712)

Hard Rock Hotel at Universal Orlando does not participate in the YouFirst program. Ask about the Hard Rock Rewards program upon check-in.
* Details subject to change. Upgrade only applies at time of reservation for Gold and Platinum members based on availability. Blue members will receive upgrade at arrival based on availability.
** The Frequent Flyer Program is a part of our Partner rewards program. The program is only applicable for American Express Points. Negotiated or Discounted rates do not apply toward mileage accumulation.

Meeting Planners/Groups

Universal Orlando Resort® Meetings & Events has a wide variety of options available for Meeting Planners. For more information, please visit our dedicated website at for more information or call 1-888-331-9108.

If you are part of a group that is booked at one of the Loews Hotels at Universal Orlando Resort and need to make a reservation, please call 1-866-360-7395.


Your choice of self or valet parking is available at our Deluxe on-site hotels: Loews Portofino Bay Hotel, Hard Rock Hotel® and Loews Royal Pacific Resort.

Overnight Guests
Self Parking: $18 plus tax per night
Valet Parking: $25 plus tax per night

Day Guests
Self Parking: $20 plus tax
Valet Parking: $30 plus tax

Self-parking is available at Universal's Cabana Bay Beach Resort

Overnight Guests
Self-Parking: $10 plus tax per night per vehicle

Day Guests
Self-Parking: $20 plus tax per vehicle

*Rates subject to change without notice

Transportation Services

On-Site Transportation
Complimentary resort wide transportation includes Water Taxis at our deluxe hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our deluxe hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk.

SeaWorld® & Wet 'n Wild® water park Transportation*
Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure.
*Not valid for Special Events or Groups.

Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Destination MCO. Visit the concierge desk for details. Fees apply.
  • Departure Point from Airport: Ground transportation area on lower level of airport.
  • Departure Point from Hotels: Porte Cochere of each hotel

Car Rental

Hertz Rental Car Services
Hertz Desks are located next to Attraction Ticket Center and are open 7 days a week from 8am – 5pm.

To make a reservation please call:
  • Hard Rock Hotel: 407-503-2156
  • Loews Portofino Bay Hotel: 407-503-1156
  • Loews Royal Pacific Resort: 407-503-3156
*Based on availability

Travel Agents

Universal Orlando Resort has a variety of booking options for travel agents. For more information, please visit our dedicated website at or call 1-800-331-3134.

Universal Orlando Information

Use these links for quick information to plan your stay at Universal Orlando Resort.


Each of the on-site Loews Hotels at Universal Orlando Resort offers unique themes for your wedding and reception. To learn about available options and how to customize your special day please visit:

Smoking Policy

The On-site Hotels at Universal Orlando® Resort are smoke-free.

Our non-smoking policy will apply to all areas of the hotel with the exception of designated outdoor areas.

Cleaning fee for smoking in guest rooms will apply as follows:

•    Loews Portofino Bay Hotel: $200
•    Hard Rock Hotel® Orlando: $200
•    Loews Royal Pacific Resort: $200

Green Programs & Florida Green Lodging Certification

The on-site Loews Hotels and Hard Rock Hotel are certified members of the Florida Green Lodging program. All three properties utilize cost-saving 'green' practices that reduce waste, conserve natural resources and prevent pollution, including:

  • Reduce energy and resource consumption
  • Use of biodegradable or recycled products
  • Linen and towel re-use
  • Recycling bins in common areas, guest room newspaper recycling
  • Food donation or composting
  • Education and communication of team members and guests

Severe Weather "No Questions Asked" Cancellation Policy

At Universal Orlando Resort, we know how important your vacation is to you and your family. We appreciate how much you've been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride RockitSM, experiencing The Amazing Adventures of Spider-Man®, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort has to offer.

And while we can guarantee an incredible vacation experience here at Universal Orlando, we unfortunately can't make any guarantees about the weather. However, we can make your travel planning stress-free with our "No Questions Asked" cancellation policy. In the event you are not able to travel to Orlando due to an active named storm impacting your travel, we'll help you re-schedule your vacation or give you a complete refund - no questions asked. Your safety and peace of mind come first when you're visiting us, and we hope to see you here soon!

Terms and Conditions