Universal's Cabana Bay Beach Resort
6550 Adventure Way
Orlando, FL 32819
Phone: 407-503-4000Room Reservations
1-888-273-1311Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida®
: (407) 224-4244
Universal's Islands of Adventure®
Directions to Universal Orlando® ResortClick here
for directions to Universal Orlando Resort and all four hotels.
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.
Check in/Check Out
Check-in at 4:00 PM
Check-out at 11:00 AM
HOTEL ONLY BOOKINGS
Equal to one night's room rate plus tax.
Acceptable forms of payment
The credit card will be charged within 5 business days of the booking date.
Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
The following major credit cards, as well as money orders, personal, certified, and travel agency checks are accepted for deposits.
(For reservations made within 30 days of arrival, personal checks are not accepted.)
For reservation deposits, cash and traveler's checks are not accepted.
- American Express
- Diners Club
- Japanese Credit Bureau (JCB)
- Carte Blanche
Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.
Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax
Days Prior to Stay:
6 days or more
0-5 days prior
charged one night's room rate plus tax
PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.
Complimentary resort wide transportation includes shuttle buses. Each hotel is also within walking distance to Universal Studios, Islands of Adventure and Universal CityWalk®
SeaWorld Orlando®, AquaticaTM, & Wet 'n Wild® Transportation
There are complimentary scheduled buses available to transport guests to SeaWorld Orlando®
, Aquatica™ and Wet 'n Wild®
. Reservations are required for this service. Upon arrival, contact the concierge desk at the individual hotel to confirm transportation.
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.
- Departure Point from Airport: Grand transportation area on lower level of airport.
- Departure Point from Hotels: Porte Cochere of each hotel.
Hertz Rental Car Services
Hertz car rental available on-site.
Transportation to Walk Disney World® can be arranged through the Concierge Desks - fees apply.
Universal Orlando Resort has a variety of booking options for travel agents. For more information, please visit our dedicated website at www.universaltravelagents.com or call 1-800-331-3134.
Universal Orlando Information
Use these links for quick information to plan your stay at Universal Orlando Resort.
Severe Weather "No Questions Asked" Cancellation Policy
At Universal Orlando Resort, we know how important your vacation is to you and your family. We appreciate how much you've been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride RockitSM
, experiencing The Amazing Adventures of Spider-Man®
, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort has to offer.
And while we can guarantee an incredible vacation experience here at Universal Orlando, we unfortunately can't make any guarantees about the weather. However, we can make your travel planning stress-free with our "No Questions Asked" cancellation policy. In the event you are not able to travel to Orlando due to an active named storm impacting your travel, we'll help you re-schedule your vacation or give you a complete refund - no questions asked. Your safety and peace of mind come first when you're visiting us, and we hope to see you here soon!