Universal Studios Hotels Information and Services

Each of our hotels offer a Business Center in order to provide services and conveniences to
assist guests attending a business meeting or on vacation who just need to stay “in touch.”

Hours of Operation

Loews Portofino Bay Hotel

Monday thru Friday, 7:00 AM until 6:00 PM
Saturday, 9:00 AM until 3:00 PM
Closed Sunday

Hard Rock Hotel®

Monday thru Friday, 7:00 AM until 7:00 PM
Weekends upon request only

Loews Royal Pacific Resort

Monday thru Friday, 7:00 AM until 7:00 PM
Saturday, 9:00 AM until 3:00 PM
Closed Sunday

The Front Desk will handle any after hours requests made by the guests.

Services Overview:

Copying, including high volume collating
Outgoing facsimiles
Packaging and mail service, including FedEx, UPS, and Airborne
Secretarial and Notary Public services
Cell phone and beeper rental
Access to a personal computer
Laptop rentals
Assistance with overheads /presentation material
Office supply selection available for sale

Fees apply, hours subject to change.

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A full service concierge desk is located off the lobby of each hotel. Our concierges have Universal Orlando tickets available for sale. Plus, you can purchase tickets to many of Orlando's other attractions and dinner shows.

If you need a recommendation for dinner reservations, Universal Orlando or Orlando area information, or even directions to the beach, just visit the concierge desk upon your arrival or call them in advance.

View Phone Numbers

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Get directions to Universal Orlando Resort and all three hotels.

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Loews Portofino Bay Hotel

AAA Four Diamond Award®
Conde Nast Traveler Magazine’s Gold List – World’s Best Places to Stay
Travel + Leisure Magazine’s -- Top 100 Hotels in North America
Travel + Leisure Magazine’s Top 500 Hotels in the World
Travel + Leisure Family Magazine’s – Top 20 Most Family-Friendly Resorts in the U.S. and Canada
Zagat Survey – Top US Hotels, Resorts & Spas
Orlando Magazine – Best Business Hotel
Theme Park Insider – World’s Top On-Site Theme Park Hotel
Restaurant Hospitality Magazine - Best Kids' Menu

Hard Rock Hotel®

AAA Four Diamond Award®
Conde Nast Traveler Magazine’s Gold List – World’s Best Places to Stay
Orlando Magazine – Best Local Getaway
Restaurant Forum Magazine – Executive Chef Evan Percoco named one of the Top 20 Chefs of Central Florida

Velvet Bar & Velvet Sessions Awards:

Orlando Magazine – Best Live Music
Orlando Magazine - Best Hotel Bar

Loews Royal Pacific Resort

AAA Four Diamond Award®
Orlando Sentinel Top 25 Companies for Working Families
Orlando Sentinel Top 100 Companies for Working Families
National Pastry Competition - Gold Medal - Best Flavor, Best Chocolate, Best Show Piece & Best Overall

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ATM Machines

Loews Portofino Bay Hotel: located adjacent to the main lobby
Hard Rock Hotel: located adjacent to the main lobby
Loews Royal Pacific Resort: located adjacent to the concierge services desk

Guests with Disabilities

All Universal Orlando on-site hotels are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.

Accessible Features:

Doors with peepholes at 3’6” from the floor
Closets with rods at 48” high
Entry doors are 36” wide
Toilets with hand bar
Bathroom choices
Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
Guest room hallways are 5’ wide
Closed-caption television
Smoke detector with light

Sight & Hearing Impaired Features:

All entrances to individual guest rooms will include the room number in Braille,
the international language of the blind.
Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room.

Cribs & Rollaways

Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day and is available on a first come, first served basis. Only one rollaway is allowed per room.

Currency Exchange & Check cashing

Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services

Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Star Service

Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

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Age Requirements

Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check in/Check Out

Check-in at 4:00 PM
Check-out at 11:00 AM

There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk

Deposits & Cancellation Policy

Deposit Requirements

Equal to one night’s room rate plus tax.
The credit card will be charged within 5 business days of the booking date.
Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable forms of payment
The following major credit cards, as well as money orders, personal, certified, and travel agency checks, may be accepted for deposits.
(For reservations made within 30 days of arrival, personal checks are not accepted.)

For reservation deposits, cash and traveler’s checks are not accepted.

Discover/NOVUS
American Express
Visa
MasterCard
Diners Club
Japanese Credit Bureau (JCB)
Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler’s checks, will be accepted for additional hotel charges.

Checks can be mailed to:
6800 Lakewood Plaza Drive
Orlando, Fl 32819

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy

Days Prior to Stay:
6 days or more
0- 5 days prior

Penalties:
Full refund
charged one night’s room rate plus tax

PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets; Restrictions apply

Cleaning fee of $25 will be charged per room (once during the stay)
No more than two pets may occupy any one guestroom
A health certificate for each pet, obtained from a veterinarian within 10 days of the pet’s arrival must be presented upon check-in at the hotel
Guests arriving with pets will be placed in pet friendly rooms
Arrangements must be made with housekeeping for daily room cleaning
Dogs may be walked in designated areas only
If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
Pets are not allowed in the pool/lounge or restaurant areas
Pet friendly rooms include:

Loews Portofino Bay Hotel: Non-smoking Garden View & Bay View rooms only.
Hard Rock Hotel: Non-smoking Garden and Non-smoking Pool view only.
Loews Royal Pacific Resort: NON-smoking standard rooms only.

Club rooms do not participate in the program

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Loews Portofino Bay Hotel
5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010

Hard Rock Hotel
5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)

Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-3000
Fax: 407-503-3010

Room Reservations
1-888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Concierge Services
Portofino Bay Hotel: 407-503-1200
Hard Rock Hotel: 407-503-2200
Royal Pacific Resort: 407-503-3200

Mandara Spa
407-503-1244

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Restaurant Reservations

LOEWS PORTOFINO BAY HOTEL
Bice Ristorante: 407-503-1415
Mama Della’s Ristorante^SM: 407-503-DINE (3463)
Trattoria Del Porto®: 407-503-DINE (3463)

HARD ROCK HOTEL®
The Palm: 407-503-7256
The Kitchen: 407-503-DINE (3463)

LOEWS ROYAL PACIFIC RESORT
Emeril’s Tchoup Chop: 407-503-CHOP (2467)
Wantilan Luau: 407-503-DINE (3463)
Islands Dining Room: 407-503-DINE (3463)

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Each of our unique on-site hotels are Loews Hotels and offer special programs to make your stay with us more comfortable and more memorable.

Loews Loves Kids
We offer a variety of unique programs and services, including lending game libraries, special menus, welcome gifts for children under ten, supervised recreational programs, and much more.

Loews Loves Pets
Special treatment for both pets and their owners begins at check-in. You'll receive local dog-walking routes, puppy pagers, and area pet services, like veterinarians, pet shops, groomers, and much more. Click here to view policy in more detail.

Home Sweet Loews
Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our closet includes everything from neck ties to night lights. Also featured are new Home Sweet Loews room service menus of classic comfort food. It's all about making the guests feel at home, at Loews.

Loews First
The Loews Hotel Corporation offers a membership program to frequent guests of their properties called Loews First. As members of this program, guests will enjoy exclusive benefits and privileges.

Automatic free upgrade to business class room at time of reservation, based on availability
Complimentary use of fitness center
Complimentary morning paper
Frequent Flyer Program*

Membership Services: 1-800-LOEWS-12 (1-800-563-9712)

Group & Negotiated rates will not apply toward mileage accumulation

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Universal Orlando Resort Meetings & Events has a wide variety of options available for Meeting Planners. For more information, please visit our dedicated website at www.uomeetingsandevents.com for more information or call 1-888-331-9108.

If you are part of a group that is booked at one of the Loews Hotels at Universal Orlando Resort and need to make a reservation, please call 1-866-360-7395.

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Choice of self or valet parking is available.

Overnight Guests
Self Parking: $14 plus tax per night
Valet: $20 plus tax per night

Day Guests
Self Parking: $15 plus tax
Valet: $20 plus tax

*Rates subject to change without notice

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On-Site Transportation
Complimentary resort wide transportation includes Water Taxis and Shuttle Buses. Waterways connect the Universal Orlando On-Site Hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure. Each hotel is also within walking distance to Universal Studios®, Islands of Adventure and CityWalk®.

SeaWorld® Orlando & Wet ‘n Wild® Transportation
There are complimentary scheduled buses available to transport guests to SeaWorld Orlando and Wet ‘n Wild®. Reservations are required for this service. Upon arrival, contact the concierge desk at the individual hotel to confirm transportation:

Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.

Departure Point from Airport: Ground transportation area on lower level of airport.
Departure Point from Hotels: Porte Cochere of each hotel

Fees Apply

Hertz Rental Car Services
Hertz Car Rental available on-site, call 407/503-1156 to make a reservation.

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Call 1-888-273-1311 for rates and reservations at Loews Portofino Bay Hotel, Hard Rock Hotel or Loews Royal Pacific Resort.

Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

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Universal Orlando Resort has a variety of booking options for travel agents. For more information, please visit our dedicated website at www.universaltravelagents.com or call 1-800-331-3134.

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Use these links for quick information to plan your stay at Universal Orlando Resort.

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Each of the on-site Loews Hotels at Universal Orlando Resort offers unique themes for your wedding and reception. To learn about available options and how to customize your special day please visit:

Loews Portofino Bay Hotel - Click here for more information.
Hard Rock Hotel - Click here for more information.
Loews Royal Pacific Resort - Click here for more information.

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Each of the on-site Loews Hotels at Universal Orlando Resort offer unique birthday celebrations. Guests can order a customized birthday cake from the following participating restaurants:

Trattoria del Porto - 407-503-1430
The Kitchen - 407-503-2430
Islands Dining Room - 407-503-3430

All restaurants require 48 hours advance notice. Customized cakes start at $35.00 + tax and will serve up to 6 people. Guests that wish to bring in their own cake will be charged a $20.00 cake cutting fee.

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