Universal Studios Orlando











For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities.

The following is a listing of available information for any guests who may have special needs. The information below covers the following areas:

Services for Deaf or Hard of Hearing
Guests with Wheelchairs
Service Animals
Prosthetic Limbs
Oxygen Tanks


If you need additional information please contact the Guest Services office at (407) 224-4233 or write to the following address:

Universal Orlando Resort
Attn: Guest Services
1000 Universal Studios Plaza
Orlando, FL 32819




Sign language interpreting services are available at Universal Studios Florida® or Islands of Adventure, at no charge. Please refer to the show schedule for interpreted performances upon arriving at the resort. For more information, you can contact The Sign Language Services Department at 407-224-4150 (Voice) or email them at ASLInterpretingServices@universalorlando.com.

In addition to interpreting services, closed captioning and assistive listening devices, guidebooks for guests with disabilities and attraction scripts are available at Guest Services in each theme park. TTY telephones are available throughout the parks, and are indicated in the Rider's Guide for Rider Safety and Guests With Disabilities. For guests who are deaf or hard of hearing, Telecommunication Devices for the Deaf (TDDs) are located at the Guest Services Office and Health Services. Pay telephones with amplification devices are located throughout both theme parks and the CityWalk entertainment complex.



For your enjoyment and convenience, Universal Orlando's shopping and dining facilities are wheelchair accessible. Also, our outdoor stage shows have areas reserved for guests with disabilities. These areas are clearly marked with the International Symbol of Accessibility.

In addition, all the queues are accessible to guests using wheelchairs (with the exception of Pteranodon Flyers® at Islands of Adventure). There are specific boarding requirements and accommodations for those using wheelchairs at each attraction. In all cases, if you are capable of transferring to the ride vehicle's seating (either by yourself or with the assistance of another person in your party) you may transfer.

Additionally, certain attractions are capable of allowing guests to remain in their standard wheelchair throughout. For a list of all attractions and their specific requirements and accommodations, please consult Universal Orlando's Rider's Guide for Rider Safety and Guests with Disabilities.

NOTE: We apologize, but due to their dramatic motion, none of the ride vehicles at Universal Orlando will accommodate Electric Convenience Vehicles (ECV's) or electric wheelchairs. At those rides which can accommodate standard wheelchairs, guests may transfer from their ECV or electric wheelchair into a standard wheelchair, which can be provided at each location.



Service Animals are welcome in all of our restaurant and merchandise locations, attraction queues and most other locations throughout Universal Orlando. Additionally, there are specific entry/boarding requirements for each attraction to assist the owner in making an informed decision about their animal's safe admission. Please consult the listing for each ride and attraction in the Rider's Guide for Rider Safety and Guests with Disabilities for more information.



Any guest with prosthetic arms or hands will be required to satisfactorily secure the limb and grasp the ride restraint. If you have any questions, please ask a ride attendant or visit Guest Services.

Guests must remove prosthetic limbs before riding Dueling Dragons or Pteranodon Flyers to prevent hazards or loss due to ride forces.

Guest should secure or remove prosthetic limbs before riding the following attractions to prevent hazards or loss due to ride forces:
Revenge of the MummySM
Woody Woodpecker's Nuthouse Coaster®
Incredible Hulk Coaster®
Jurassic Park River Adventure®		 The Flying Unicorn®
Dudley Do-Right's Ripsaw Falls®
Popeye & Bluto's Bilge-Rat Barges®
Doctor Doom's Fearfall®




Due to the dramatic movement of the ride vehicles and certain special effects at Universal Orlando®, oxygen tanks are not permitted, except at the following locations:

Universal Studios Florida

Shrek 4-DT
Terminator 2® : 3-D
Animal Actors On Location!™
A Day in the Park with Barney™
Curious George Goes to TownSM
Fievel's Playland® (except the waterslide)
Jimmy Neutron's NickToon BlastT(stationary seating)

Islands of Adventure

The Eighth Voyage of Sindbad®
Poseidon's Fury®
Camp Jurassic® (except Pteranodon Flyers®)
Toon Amphitheater