For inquires regarding Universal Orlando Resort, please contact Guest Services:












General Information
Main Number: 407-363-8000

Guest Services
Main Number: 407-224-4233, choose option 2

Need Help Buying Tickets?
Call 407-224-7840

Dining Reservations
Guest Services Coordinators are available seven days a week, between the hours of 8:30 AM and 7:00 PM EST, to assist you with any questions, comments, or concerns you might have. Please feel free to email us using the form below.

We make every effort to respond to emails within 24 to 48 hours; however, due to the high volume of emails we receive each day, please allow several days for a response to your email. If you require an immediate response, please call us at (407) 224-4233, option two (2).

To make a dining reservation for our Character Breakfast, please click Email Us, then select Food & Dining as the message subject, followed by Character Dining, and fill out the fields accordingly.

Vacation Packages
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672

Onsite Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Merchandise Questions?
Call 1-877-318-2732

Lost and Found
Universal Studios Florida: 407-224-4244
Islands of Adventure: 407-224-4245


If you have an inquiry regarding our theme parks or services please contact Guest Services.

Universal Orlando Resort Corporate offices, theme parks and hotels are located at the following addresses:

Corporate Offices Universal Orlando® Resort 1000 Universal Studios Plaza Orlando, Florida 32819-7610

Theme Parks 6000 Universal Boulevard Orlando, FL 32819

Universal Orlando's Resort hotels are located at the following addresses:

Loews Portofino Bay Hotel 5601 Universal Blvd Orlando, FL 32819 Phone: 407-503-1000 Fax: 407-503-1010

Hard Rock Hotel 5800 Universal Blvd. Orlando, FL 32819 Phone: 407-503-ROCK (2000) Fax: 407-503-ROLL (2010)

Loews Royal Pacific Resort 6300 Hollywood Way Orlando, FL 32819 Phone: 407-503-3000 Fax: 407-503-3010

Or click here to learn more about other Universal Theme Parks!


You can find out what is in production at the Universal Studios Florida^® Production Group website. You can also visit the Studio Audience Center located to the right of the main entrance turnstiles to Universal Studios Florida, or call 407-363-8400 and select option 5 when prompted.